Due to the browser security implementations, there is no activity after choosing to download threat files.
Example:
Figure 1: (English Only) Threat Classifications
Figure 2: (English Only) Threat Details
Figure 3: (English Only) Action Confirmation
To work around this, use the Developer Tools options from within the browser to download threat files. The following example is using the FireFox browser.
Figure 4: (English Only) Developer Tools
Figure 5: (English Only) Download of…
Figure 6: (English Only) Save File
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.