The Microsoft Windows cumulative and security updates from or after March 12, 2019, prevent the Dell Encryption Local Management Console UI from properly launching or displaying information about the encryption status of the device. Due to these UI issues, Opt-In (Deferred Activation) and Server Encryption do not prompt for activation data.
Devices that have this issue show an Encryption Client ID (formerly Shield ID) of "_UNMNGD_" and/or a Machine ID of "_UNINITIALIZED_" in the About menu of the Dell Encryption Local Management Console.
Figure 1: (English Only) Dell Encryption About
Not Applicable
Update Dell Encryption Enterprise or Dell Encryption Personal to 10.2.1 or later, to resolve these UI issues, which can be found at https://www.dell.com/support/home/product-support/product/dell-data-protection-encryption/drivers
A work-around on versions before Dell Encryption v10.2.1 is to remove any Microsoft Windows cumulative and security updates from or after March 12, 2019. Dell does not recommend removing patches as it may leave computers in a vulnerable state.
If you are unable to update Dell Encryption Enterprise or Dell Encryption Personal, you can confirm:
Activation Status
To validate product activation, in the Windows Registry go to:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield
A populated DCID field indicates an activated product.
Figure 2: (English Only) Windows Registry
Encryption Status
WSScan
can be used to validate files that are encrypted on an endpoint. For more information, reference How to Use WSScan for Dell Data Security.
Figure 3: (English Only) WSScan
Utility
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.