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Article Number: 000188090

Alienware M15 Ryzen Edition R5 with GeForce RTX 3070 May Show a Lower CUDA Core Count than Expected

Summary: This article provides the step to troubleshoot when Alienware m15 Ryzen Edition R5 with GeForce RTX 3070 shows a lower CUDA core count than expected.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Alienware m15 Ryzen Edition R5 with GeForce RTX 3070 may show Compute Unified Device Architecture (CUDA) core count of 4608. The correct core count should be 5120. This occurs on computers with Video BIOS (vBIOS) 94.04.42.00.97 (Figure 1).

image.png

(Figure 1. CUDA core count shown in GPU-Z)

Note: vBIOS version and CUDA core count can be viewed with GPU-Z or other third-party tools. vBIOS version can be viewed in NVIDIA control panel.

Cause

Incorrect setting in NVIDIA vBIOS.

Resolution

Updating the latest Video BIOS on the computer will help resolve the issue. To download and install the latest Video BIOS driver, follow the steps mentioned below.

WARNING: Downloading and installing Dell-developed drivers or software from third-party or unknown sources can cause the computer or device not to work correctly, cause the computer to crash or not boot into the operating system, or in some rare instances infect the computer with virus, trojan, or other malicious software.
NOTE: Drivers for third-party or non-Dell products such as non-Dell branded printers, docking stations, webcams, scanners, monitors, and so on must be downloaded from the device manufacturer's website.
  1. Browse to https://www.dell.com/support/drivers.
  2. Identify your Dell computer.
    1. Click Download & Install SupportAssist to auto-detect your Dell computer. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions.
    2. Enter the Service Tag of the laptop and click Search.
    3. Or, click Browse all products and select your Dell computer from the catalog.
  3. Select the Operating System that is installed on the Dell computer.
  4. Under Category, select Video.
  5. Locate the latest NVIDIA GeForce RTX 3050 Ti/3060/3070 Firmware Update Utility.
  6. Click Download and save the file to your computer.
  7. Open File Explorer and browse to the location where the downloaded file is saved.
  8. Double-click the downloaded Video BIOS setup file and follow the on-screen instructions to complete the installation process.

Article Properties

Affected Product

Alienware m15 Ryzen Edition R5

Last Published Date

25 Aug 2021

Version

6

Article Type

Solution

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