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Dell Laptop Shows a Warning Message When Turning on with AC Adapter or Dell Dock Connected

Summary: This article provides information about a warning message that displays on a Dell laptop when turning on the computer while connected to an AC adapter or Dell dock.

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Symptoms

Dell laptop user may report that the computer displays a warning message when turning on the computer while connected to an AC adapter or Dell Dock.

The issue occurs on several laptop models when set in BIOS to auto-power. The wattage error message may differ based on the power source connected. In addition to the error message, the computer is also not properly charging.

See the following examples of the warning messages:

Alert! A 7W AC power adapter has been detected. The system can only boot when a 60W power adapter or greater.
Alert! A 15W AC power adapter has been detected. The system can only boot when a 60W power adapter or greater.

Alert! A 15W AC power adapter has been detected.
Figure 1. Alert! A 15W AC power adapter has been detected.

Alert! A 4W AC power adapter has been detected. The system can only boot when a 60W power adapter or greater.

Alert! A 4W AC power adapter has been detected.
Figure 2. Alert! A 4W AC power adapter has been detected

A 4W AC power adapter is shown in BIOS
Figure 3. A 4W AC power adapter is shown in the BIOS

Lower wattage power adapter message in post phase
Figure 4. Lower wattage power adapter message in post phase

Yellow bang on battery icon
Figure 5. Yellow bang on battery icon

If you are using Windows 10, open any application such as Microsoft Outlook, Word or PowerPoint, and you may see the message "No battery is detected" (Figure 6). You may also see this message when you leave the computer idle for 10 to 30 minutes.

No battery is detected
Figure 6. No battery is detected


Affected Platform with Impacted BIOS Version:

  • Latitude 5340 - BIOS 1.5.0/1.6.0/1.7.1
  • Latitude 5440 - BIOS 1.5.0/1.6.0/1.8.1
  • Latitude 5540 - BIOS 1.5.0/1.6.0/1.7.1
  • Latitude 7340 - BIOS 1.5.0/1.6.0/1.8.1
  • Latitude 7440 - BIOS 1.5.0/1.6.0/1.8.1
  • Latitude 7640 - BIOS 1.5.0/1.6.0/1.8.1
  • Latitude 9440 2-in-1 - BIOS 1.3.2/1.4.1/1.6.0
  • Precision 3480 - BIOS 1.5.0/1.6.0/1.8.1
  • Precision 3580 - BIOS 1.5.0/1.6.0/1.7.1
  • Precision 3581 - BIOS 1.5.0/1.6.0/1.7.1

Affected Docks:

  • Dell Dock WD19
  • Dell Dock - WD19S
  • Dell Thunderbolt Dock - WD19TB
  • Dell Thunderbolt Dock - WD19TBS
  • Dell Performance Dock - WD19DC
  • Dell Performance Dock - WD19DCS

Cause

Not applicable.

Resolution

The engineering department is working on a fix to be released in the following BIOS versions. The updated BIOS is posted to the computer's support page once it is made available in February 2024. To download and install the BIOS, reference Dell BIOS Updates.

  • Latitude 5340 - BIOS 1.10.0
  • Latitude 5440 - BIOS 1.12.0
  • Latitude 5540 - BIOS 1.10.1
  • Latitude 7340 - BIOS 1.11.0
  • Latitude 7440 - BIOS 1.12.0
  • Latitude 7640 - BIOS 1.12.0
  • Latitude 9440 2-in-1 - BIOS 1.8.0
  • Precision 3480 - BIOS 1.12.0
  • Precision 3580 - BIOS 1.10.1
  • Precision 3581 - BIOS 1.10.1

Affected Products

Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS, Latitude 5340, Latitude 7340, Latitude 5440, Latitude 7440, Latitude 9440 2-in-1 , Latitude 5540, Latitude 7640, Precision 3480, Precision 3580, Precision 3581 ...
Article Properties
Article Number: 000216629
Article Type: Solution
Last Modified: 06 Feb 2024
Version:  11
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