Article Number: 000202575
Question: Where can I find more information about Dell Peripheral Manager?
Answer: See Dell Knowledge Base article Dell Peripheral Manager Usage and Troubleshooting for information about downloading and using the Dell Peripheral Manager.
Question: Does Dell Peripheral Manager support Mac?
Answer: No, the Dell Peripheral Manager software does not support macOS. Revisit this article for updates.
Question: Do Dell keyboard and mouse work on Mac?
Answer: Yes. Dell keyboard and mouse work on Mac. However, the Dell Peripheral Manager software is not supported on macOS. Revisit this article for updates.
Question: My wireless keyboards or mouse are not working or not detected by the computer; what should I do?
Answer: Follow these basic steps below:
If the basic steps did not resolve the issue, then the keyboard and mouse may be encountering USB RF interference. Below are some additional suggestions:
Question: My keyboard and mouse are experiencing delays in key presses or mouse clicks, the mouse is lagging, and/or the mouse becomes erratic.
Answer: Computers, monitors, docking stations, and other nearby equipment or computers in use can radiate radio frequency (RF) noise and interfere with the proper keyboard and mouse operation. If the keyboard and/or mouse has delays, lagging, or erratic, the RF interference can be corrected by one more of the following measures:
Question: The prior suggestions to correct the USB RF interference did not work. Is there another option?
Answer: Another option is to use a short USB extension cable which is available from many retailers.
Question: Can you tell me more about the USB RF interference?
Answer: Intel has published a USB 3.0 RF interference document. See Intel Whitepaper USB 3.0* Radio Frequency Interference Impact on 2.4 GHz Wireless Devices.
Question: The keyboard or mouse has been unpaired from the host and not functioning. How can I re-pair / re-connect the keyboard or mouse back to the host?
Answer: Use Dell Peripheral Manager to re-pair / re-connect back keyboard or mouse.
Question: How can I perform a firmware update for the keyboard or mouse? How can I update my keyboard or mouse to the latest firmware?
Answer: Use the Dell Peripheral Manager software to update the keyboard or mouse firmware. Follow these below:
Question: Where is the keyboard and mouse USB receiver; I cannot find it.
Answer: The USB receiver is in the mouse receiver holder or in the product packaging (Figures 5 and 6).
Question: I purchased a keyboard and mouse combo. How many USB receivers do I need?
Answer: A single USB receiver is required to use the keyboard and the mouse simultaneously. See Dell Knowledge Base article How to Use the USB Wireless Receiver with a Dell Wireless Keyboard and Mouse Combo for more information.
Question: I purchased a keyboard and a mouse separately. Each one has its own USB receiver. Can I use just one receiver to operate both the keyboard and mouse?
Answer: That depends. There are three different versions of the USB receivers and each USB receiver has a different compatibility list. If the dongles have the same symbol, then you can use one receiver. See the Same Dongles section.
When the dongles are different, perform the following steps:
If the separately purchased keyboard and mouse have dongles with the same symbol on them, then use Dell Peripheral Manager to add the second peripheral to the same dongle.
Perform the following steps:
Question: How do I use the multimedia and [F1..F12] Function Keys on my Dell External Multimedia Keyboards
Answer: See Knowledge Base article How To Use The Multimedia and Function Keys On Dell External Multimedia Keyboards for the full explanation of how to use the multimedia and Functions keys.
Question: What is the range of the wireless keyboard and mouse?
Answer: Depending on the placement of the USB receiver and any interference nearby. The range is up to 30 feet (or 10 meters).
Question: Why is battery life shorter than expected?
Answer: Based on Dell's analysis of battery life usage model calculations. Results vary depending on product use, operating conditions, and other factors. Rechargeable batteries may reduce the battery life. Dell Technologies recommends using a top-quality brand of batteries.
Question: How do I know the status of my batteries?
Answer: Go to Dell Peripheral Manager to check the battery status (Figure 8).
Figure 8: Battery Status
Question: When I turn on Caps Lock or Num Lock, the Caps Lock or Num Lock LED does not stay on. Why?
Answer: To preserve the keyboard battery life, the Caps Lock and Num Lock LEDs will only stay "On" for 5 seconds once pressed and then turn "Off" even if a user continues to type under the current state. LED will only be "On" for 5 seconds again if a user presses the Num Lock/ Caps Lock keys again.
The lock state will also be reflected in the Win 10/11 On-Screen Display if the Dell Peripheral Manager is installed on a user’s computer (Figures 9 and 10).
Figure 9: On-Screen Display - Caps Lock On
Figure 10: Windows On-Screen Display - Num Lock On
Question: How do I clean my keyboards and mouse?
Answer: See Dell Knowledge Base article Guidance for Keeping Your Dell Technologies Equipment Clean for information about how to clean your keyboards and mouses safely.
Before you clean your keyboard or mouse, remember to:
Question: Does Dell keyboard and mouse ship with software?
Answer: No, the Dell keyboard and mouse do not require any software. It should function correctly using the USB drivers that are provided by the Operating System. Plug it in and go.
Question: Is there a Dell Service Tag for the keyboard and mouse? Where do I find it on my devices?
Answer: There is no Dell Service Tag on the keyboard and mouse. The Dell Service Tag is a seven-character identifier that is uniquely available on Dell computers and Monitors.
Question: If the keyboard and mouse do not have a Service Tag, then what is the unique identifier? Is it the PPID, and where do I find it on my devices?
Answer: Yes, Piece Part Identification (PPID) is the unique string identifier for the Dell keyboard and mouse.
PPID can be found on the backside of the product, on the battery cover, or on the label in the battery compartment.
Dell PPID consists of twenty characters, plus a 3-character revision. The 20-Digit PPID is unique regardless of the 3-digit revision (Figure 11).
01 Dec 2023
8
How To