This issue may occur when the EMSServiceHelper.exe does not load properly on an encrypted endpoint or C:\Windows\System32\EmsServicehelper.exe does not exist after an upgrade.
The issue has been resolved in 8.7.
To work around this issue, uninstall the External Media Edition application.
DDPE_XXbit_setup.exe /s /x /v"/qn /l c:\ddpe_uninstall.log"
Reference the figure below for an example is a corrupt EMSServiceHelper.exe file:
Figure 1: (English Only): Corrupt EMSServiceHelper.exe
Reference the figure below for an example of a working EMSServiceHelper.exe file:
Figure 2: (English Only): Working EMSServiceHelper.exe
C:\Program Files\Dell\Dell Data Protection\Encryption\EMS\EMSServiceHelper.exe
.To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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