跳至主要內容
登出

歡迎來到 Dell

我的帳戶
  • 簡單快速地下訂單
  • 檢視訂單及追蹤商品運送狀態
  • 建立並存取您的產品清單
登入 建立帳戶 Premier 登入 合作夥伴計畫登入
與我們連絡

您的 Dell.com 購物車

部分文章編號可能已變更。如果這不是您要找的文章，請嘗試搜尋所有文章。搜尋文章

PowerStore: Upgrade failure with the message: NAS NDU Startup operation failed with ERROR : Connection refused: /0:0:0:0:0:0:0:1:18080. Check the connectivity with NAS and try again

摘要: This article covers the steps that are required to further investigate the root cause for the error 0xE04030010003 during an upgrade task.

本文章適用於 本文章不適用於 本文無關於任何特定產品。 本文未識別所有產品版本。
查看其他資源

症狀

During a PowerStore upgrade task, the upgrade manager service fails with the following error: 
Upgrade failed on appliance xxxx with the following message: Error occurred while sending command with the following message: [{"severity":"Error","message_l10n":"NAS NDU Startup operation failed with ERROR : Connection refused: /0:0:0:0:0:0:0:1:18080. Check the connectivity with NAS and try again."}] (0xE04030010003)
 
Note: 
  • PowerStoreOS 2.0.0 has resolved the issue that is mentioned. For more information, see release notes.
  • Error code "0xE04030010003" is a generic error code which means "Upgrade failed on appliance {0} with the following message: {1}" and is not related to the issue mentioned in this KB.
  • This issue is not relevant to "Block only" systems (which are not expected to have "sdnas_container"). It is relevant only to "Unified" (Block + File) systems.

原因

The root cause in this case is due to some internal dependencies for NAS failing to correctly startup.

As a result of this issue, the system is unable to start the NAS services following the failover, causing the upgrade to stop.

The NAS server may also become inaccessible due to its failover operation that is performed during the upgrade process.

The following entries confirming this behavior are found in the journal logs: 
Jan 24 00:28:50.209542 PowerStore-A control-path[2639]: 2021-01-24 00:28:50.209 [] [ERROR] [com.emc.bedrock.core.LocalizableMessage|managementdb-0] Invalid resource: 'com.emc.cyclone.messages.sdnas.SdnasCommands: nasNdu.upgrade - A1,b'
Jan 24 00:28:50.209692 PowerStore-A control-path[2639]: 2021-01-24 00:28:50.209 [] [ERROR] [com.emc.bedrock.core.LocalizableMessage|managementdb-0] Invalid resource: 'com.emc.cyclone.messages.sdnas.SdnasCommands: nasNdu.upgrade - A1,b'
Jan 24 00:28:50.213658 PowerStore-A control-path[2639]: 2021-01-24 00:28:50.213 [] [INFO] [com.emc.bedrock.command.CommandServiceVerticle|vert.x-eventloop-thread-3] [eafc5a28-83d6-448e-b059-55aa5c6c263d] About to process Command com.emc.cyclone.contexts.sdnas.domain.ndu.commands.NasNduUpgradeCommand parent id: 98e3f493-a890-48e4-92d5-902dd1ba7e26, instance id: b
Jan 24 00:28:50.217942 PowerStore-A control-path[2639]: 2021-01-24 00:28:50.217 [NDU_NAS] [INFO] [com.emc.cyclone.contexts.sdnas.application.ndu.NduOperationAS|vert.x-eventloop-thread-3] NASNDU_FLOW: prepare_SDNAS_for_upgrade on A1:b started
Jan 24 00:28:50.296345 CKM00202900964-A control-path[2639]: 2021-01-24 00:28:50.296 [NDU_NAS] [INFO] [com.emc.cyclone.contexts.sdnas.application.ndu.NduOperationAS|vert.x-eventloop-thread-3] loadNodeUpgradeConfigTask : Successed to create payload for ansible
Jan 24 00:28:50.299116 PowerStore-A control-path[2639]: 2021-01-24 00:28:50.299 [NDU_NAS] [ERROR] [com.emc.cyclone.contexts.sdnas.application.ndu.NduOperationAS|vert.x-eventloop-thread-3] SDNAS: Node Upgrade Failed. Error in call to ansible REST Call.io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /0:0:0:0:0:0:0:1:18080
Jan 24 00:28:50.299330 PowerStore-A control-path[2639]: 2021-01-24 00:28:50.299 [] [ERROR] [com.emc.bedrock.core.LocalizableMessage|vert.x-eventloop-thread-3] Invalid resource: 'com.emc.cyclone.messages.sdnas.Errors: nodeupgrade.ansible.sdnas.error - SDNAS: Node Upgrade Failed. Error in call to ansible REST Call.io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /0:0:0:0:0:0:0:1:18080'

解析度

A manual startup of the affected services is required. Contact Dell Technical Support or your Service Provider for further assistance and quote this article number.

受影響的產品

PowerStore, PowerStore 1000T, PowerStore 3000T, PowerStore 5000T, PowerStore 7000T, PowerStore 9000T
文章屬性
文章編號: 000182394
文章類型: Solution
上次修改時間: 28 3月 2022
版本:  3
向其他 Dell 使用者尋求您問題的答案
支援服務
檢查您的裝置是否在支援服務的涵蓋範圍內。