Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Article Number: 000130262

SupportAssist Client v3.1 Version Mismatch Issue

Summary: SupportAssist Client v3.1 may encounter a version mismatch error where either Appx is a higher version or the service is a higher version.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

SupportAssist Client v3.1 may encounter a version mismatch error where either Appx is a higher version or the service is a higher version.

Cause

This may be caused by a miscommunication of the SupportAssist compatible OS version due to a required module not being present on the machine.

Resolution

To resolve this issue, please follow the instructions below:

  1. Run Windows Update:

    1.  Right click the Windows Start Button and select Search.
    2.  Search for "Windows Update Settings" and then open Windows Update Settings.
    3.  Click on Update & Security .
    4.  Click on Check for Updates.
    5.  Download and install all available updates.

  2. Download and install the latest version of SupportAssist:

    1.  Navigate to the SupportAssist home page: https://www.dell.com/en-us/shop/supportassistforpcs/cp/supportassistforpcs
    2.  Click on Download Now button.

    The latest version of AppX is installed automatically with the current version of SupportAssist. All version mismatch errors should be resolved with the update.

Article Properties

Last Published Date

15 Feb 2022

Version

4

Article Type

Solution

Back to Top