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Alienware Area 51m R2 No Video On External Monitor After Unplug and Re-Plugin the DA200 or DA300

Summary: This page provides information about Video failed to output to external monitor again after user unplug and replugin the DA200/DA300.

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Symptoms

Summary

Dell Alienware Area 51M R2 laptop may fail to display on an external monitor. This isssue is noticed when using a Dell USB Type-C dongle DA200 or DA300 is disconnected and reconnected to the laptop.

Affected products

  • Alienware Area 51M R2

 

Cause

This is hardware design limitation on the USB Type-C port with Intel Graphics architecture.

Resolution

Solution

Intel Graphics is in power-saving mode which cannot identify the video output source from USB Type-C port. To resolve this, press "Win + P" to switch the display mode manually. This can wake up the video signal again from the USB Type-C port.

Affected Products

Dell Adapter - USB-C to HDMI/VGA/Ethernet/USB 3.0 DA200, Dell Adapter - Dell USB-C Mobile Adapter - DA300

Products

Alienware Area-51m R2
Article Properties
Article Number: 000130834
Article Type: Solution
Last Modified: 26 Sep 2024
Version:  4
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