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MD3000 / MD3000i : How to collect diagnostic logs?

Summary: This article explains how to generate logs on a MD3000 or MD3000i.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

SLN302662_en_US__1icon Note: This article is part of the Dell PowerVault knowledge library, available here.

Cause

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Resolution

To gather the diagnostic logs on your MD3000/3000i storage, you will need the Modular Disk Storage Manager v5.0 (MDSM) and the steps below:
 
 
  1. Open the Modular Disk Storage Manager (MDSM). 
  2. Connect to the storage device from which you want to gather support information.
  3. Choose the tab Support.
  4. Now click on Gather Support Information.

    SLN302662_en_US__21(1)
    Figure 1: MDSM interface : Support Tab


     
  5. In the next dialog box, which will appear click Save Support Information.

    SLN302662_en_US__32(1)
    Figure 2: MDSM interface : Support Tab

     
  6. Click "Browse" and then select a Name and a Location to save the support information report.
 

 

SLN302662_en_US__4icon Note: The system will automatically name the file if not given.

 

 
  1. Click Start. The support information will be gathered.

    SLN302662_en_US__53(1)
    Figure 3: MDSM interface : Support Tab

     
  2. After the task is completed click on Close to close the window.

    SLN302662_en_US__64(1)
    Figure 4: MDSM interface : Gather Support Information

     
  3. The report log is created at the named location as a *.zip-File
     
  4. Please send to the Technical Support this report for analysis. How to open an incident online is explained in this article.
 

 

SLN302662_en_US__4icon Note: The support report should not be larger than 3 MB.

Affected Products

PowerVault MD3000, PowerVault MD3000i
Article Properties
Article Number: 000132420
Article Type: Solution
Last Modified: 23 Sep 2024
Version:  6
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