Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

MD3000 / MD3000i : How to collect diagnostic logs?

Summary: This article explains how to generate logs on a MD3000 or MD3000i.

This article applies to   This article does not apply to 
Check out resources for

Symptoms

SLN302662_en_US__1icon Note: This article is part of the Dell PowerVault knowledge library, available here.

Cause

-

Resolution

To gather the diagnostic logs on your MD3000/3000i storage, you will need the Modular Disk Storage Manager v5.0 (MDSM) and the steps below:
 
 
  1. Open the Modular Disk Storage Manager (MDSM). 
  2. Connect to the storage device from which you want to gather support information.
  3. Choose the tab Support.
  4. Now click on Gather Support Information.

    SLN302662_en_US__21(1)
    Figure 1: MDSM interface : Support Tab


     
  5. In the next dialog box, which will appear click Save Support Information.

    SLN302662_en_US__32(1)
    Figure 2: MDSM interface : Support Tab

     
  6. Click "Browse" and then select a Name and a Location to save the support information report.
 

 

SLN302662_en_US__4icon Note: The system will automatically name the file if not given.

 

 
  1. Click Start. The support information will be gathered.

    SLN302662_en_US__53(1)
    Figure 3: MDSM interface : Support Tab

     
  2. After the task is completed click on Close to close the window.

    SLN302662_en_US__64(1)
    Figure 4: MDSM interface : Gather Support Information

     
  3. The report log is created at the named location as a *.zip-File
     
  4. Please send to the Technical Support this report for analysis. How to open an incident online is explained in this article.
 

 

SLN302662_en_US__4icon Note: The support report should not be larger than 3 MB.

Affected Products

PowerVault MD3000, PowerVault MD3000i