Symptoms
Pressing the power button on the Dell Pro Wireless ANC Headset - WL5024 or Dell Wireless Headset - WL3024 does not turn it on.
Affected Products:
- Dell Pro Wireless ANC Headset - WL5024
- Dell Wireless Headset - WL3024
Cause
The headset arrives in shipping mode to protect the battery from accidentally being turned on during transportation.
Resolution
- Ensure that the computer is turned on.
- Use the charging cable to connect the headset to the computer (Figure 1).
![Charge cable connected to computer](https://supportkb.dell.com/img/ka06P000000sr3ZQAQ/ka06P000000sr3ZQAQ_en_US_1.jpeg)
Figure 1: Charge cable connected to computer
- Charge the headset by connecting the charging cable to a USB port on the computer.
This ends the shipping mode, and the headset can now turn on.
Affected Products
Dell Wireless Headset - WL3024, Dell Pro Wireless ANC Headset - WL5024