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NetWorker Web 使用者介面登入未完成，並顯示「Failed to Authenticate User Administrator...」

Summary: NetWorker Web 使用者介面 （NWUI） 登入失敗，並出現訊息：「Failed to authentication Server nw-server1.vlab.local 以提供的密碼驗證使用者管理員。」

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Symptoms

NWUI 伺服器安裝在 Linux 平臺上。

更新 NetWorker Runtime Environment （NRE），然後以 nreconfig.sh 指令檔進行後續操作。 
# rpm -Uvh /root/nre-linux-8.0.15.rpm
# /opt/nre/nreconfig.sh
伺服器已重新開機，或 NWUI 重新開機。

當 NWUI 啟動時，登入會失敗，並顯示：

NetWorker UI 登入錯誤 - 無法驗證訊息
圖 1：NetWorker UI 登入錯誤 - 無法驗證訊息

Cause

NWUI 伺服器仰賴 NetWorker 驗證服務進行使用者帳戶驗證，以及 JAVA 上的驗證服務 （NRE）。NRE 的更新會從 /opt/nre/ 中移除組態檔案，並以新的指紋重新建立。新的指紋對 NWUI 組態有影響，因此必須再次執行 nwui_configure.sh 指令檔。

Resolution

  1. 停止 NWUI。
# systemctl stop nwui
  1. 執行 NWUI 重新設定腳本，並保留目前的 Keystore 和資料庫。
# /opt/nwui/scripts/nwui_configure.sh
  
Specify the directory where the Java Standard Edition Runtime Environment (JRE) software is installed [/opt/nre/java/latest]:
Specify the host name of the NetWorker Authentication Service host [nw-server1.vlab.local]:
Specify the host name of the NetWorker Server to be Managed by NWUI [nw-server1.vlab.local]:
Specify the AUTHC port for Networker Server which is managed by NWUI [9090]:
The NetWorker Web UI Server requires a keystore file to configure encryption and to provide SSL support.
EMC recommends that you specify a password that has a minimum of nine characters, with at least one upper case letter, one lower case letter, one number and one special character.
Do you want to use the existing keystore /nsr/nwui/monitoring/app/conf/nwui.keystore [y]? y
Specify password for the existing keystore:
The install will use the existing certificate "emcnwuimonitoring" for nwui services.
A database already exists in /nsr/nwui/monitoring/nwuidb, do you want to retain this database [y]? y
The installation completed successfully.
  1. 啟動 NWUI
# systemctl start nwui
  1. 再次登入 NWUI，應如預期運作。

Affected Products

NetWorker Family
Article Properties
Article Number: 000207963
Article Type: Solution
Last Modified: 25 Aug 2023
Version:  4
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