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NetWorker Web User Interface Login Did Not Complete with "Failed to Authenticate User Administrator..."

Summary: Aanmelden bij NetWorker Web User Interface (NWUI) mislukt met het bericht "Failed to authenticate user administrator with the provided password on Authentication Server nw-server1.vlab.local. " ...

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Symptoms

De NWUI-server is geïnstalleerd op een Linux-platform.

NetWorker Runtime Environment (NRE) is bijgewerkt en volgt dit met een nreconfig.sh script. 
# rpm -Uvh /root/nre-linux-8.0.15.rpm
# /opt/nre/nreconfig.sh
De server is opnieuw opgestart of de NWUI is opnieuw opgestart.

Wanneer NWUI wordt gestart, mislukt aanmelden met:

NetWorker UI Login Error - Failed to Authenticate Message
Afbeelding 1: NetWorker UI Login Error - Failed to Authenticate Message

Cause

De NWUI-server is afhankelijk van de NetWorker Authentication Service voor verificatie van gebruikersaccounts en de authenticatieservice op JAVA (NRE). De update van NRE verwijdert de configuratiebestanden uit /opt/nre/ en maakt ze opnieuw aan met nieuwe vingerafdrukken. Nieuwe vingerafdrukken hebben invloed op de NWUI-configuratie, daarom moet het script nwui_configure.sh opnieuw worden uitgevoerd.

Resolution

  1. Stop NWUI.
# systemctl stop nwui
  1. Voer het script NWUI opnieuw configureren uit en behoud de huidige keystore en database.
# /opt/nwui/scripts/nwui_configure.sh
  
Specify the directory where the Java Standard Edition Runtime Environment (JRE) software is installed [/opt/nre/java/latest]:
Specify the host name of the NetWorker Authentication Service host [nw-server1.vlab.local]:
Specify the host name of the NetWorker Server to be Managed by NWUI [nw-server1.vlab.local]:
Specify the AUTHC port for Networker Server which is managed by NWUI [9090]:
The NetWorker Web UI Server requires a keystore file to configure encryption and to provide SSL support.
EMC recommends that you specify a password that has a minimum of nine characters, with at least one upper case letter, one lower case letter, one number and one special character.
Do you want to use the existing keystore /nsr/nwui/monitoring/app/conf/nwui.keystore [y]? y
Specify password for the existing keystore:
The install will use the existing certificate "emcnwuimonitoring" for nwui services.
A database already exists in /nsr/nwui/monitoring/nwuidb, do you want to retain this database [y]? y
The installation completed successfully.
  1. Start NWUI
# systemctl start nwui
  1. Meld u opnieuw aan bij de NWUI , het zou moeten werken zoals verwacht.

Affected Products

NetWorker Family
Article Properties
Article Number: 000207963
Article Type: Solution
Last Modified: 25 Aug 2023
Version:  4
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