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Article Number: 000179009

General problems Kensington port replicator / Universal Dock

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Article Content

Symptoms

Article Summary: This article contains information about possible solutions when connected devices are not functioning on the Kensington Port Replicator/Universal Dock

Reinstallation of the drivers

You have your external devices connected via the port replicator Kensington / Universal Dock (pictured below) to your computer and they do not work properly, for example, Monitor signal is lost, or the monitor is recognized not at all, Internet connection or USB ports do not work. This can be a software error and often reinstalling the Kensington software can help . To do this, please follow the steps below:
  1. Uninstall all Kensington drivers that have been installed on your computer (Start - Programs - Control Panel - Programs and Features - Kensington drivers uninstall) During this process please disconnect the port replicator form the computer.
  2. If the message comes that the application is running in the background, please close the process in Task Manager (Ctrl + Alt + Delete -> Task Manager-> processes ->Kensington process end)
  3. Download and install the latest DisplayLink driver without the computer connected to the port replicator: http://www.displaylink.com/support/sla.php?fileid=48
  4. Connect the port replicator to your computer (without the external monitor or LAN cable connected to the port replicator)
  5. The driver of the port replicator should automatically detect and install (only the USB 2.0 used)
  6. Connect the external monitor and the LAN cable to the port replicator, test for normal operation

SLN143667_en_US__11334754057683.452-11166

Article Properties

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

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