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Office 365 Cloud Applications No Longer Receive Updated Content or Get Stuck in Loading Mode on Computers with Dell Optimizer 3.1, 3.2 or 4.0

Summary: This article provides information about connectivity issues that some corporate users could experience with Office 365 cloud applications when using Dell Optimizer 3.1, 3.2 or 4.0.

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Symptoms

Dell Optimizer users may notice that Office 365 cloud applications no longer receive updated web content, or applications are stuck in loading mode (Figure 1).

Office 365 cloud applications are stuck in loading mode

(Figure 1. Office 365 cloud applications are stuck in loading mode)

These symptoms are intermittent and can take up to 3 hours from computer startup or reboot to manifest.

Cause

Preliminary root cause is a change in Office 365 cloud applications that interferes with the Simultaneous Data Transfer algorithm in Dell Optimizer Network Module.

Resolution

Updating to Dell Optimizer version 4.0.308.0 or later on the computer resolves the issue. To download and install the application, reference How to Download and Install Dell Drivers.

Affected Products

Dell Optimizer, Microsoft 365 from Dell