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Article Number: 000128500

PowerStore Alerts: Expansion Enclosure SAS Port States

Summary: -Bus enclosure port is down -Bus enclosure SAS port health level is faulty -Bus enclosure SAS port health level is problematic

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Article Content

Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution provided, check the technical support contact options.
SLN317230_en_US__1icon Note: Can't find the information you need? Let us know via the feedback form at the bottom of this article.

 

Cause

Cause is mentioned in Resolution section under respective alerts.

Resolution

Alert ID XMS_JBOD_CONTROLLER_SAS1_PORT_STATE_DOWN
XMS_JBOD_CONTROLLER_SAS2_PORT_STATE_DOWN
Alert Text Bus <bus_num> enclosure <encl_num> <LCCA|LCCB> port A is down.
Bus <bus_num> enclosure <encl_num> <LCCA|LCCB> port B is down.
Error Code (0x00307F02)
(0x00308002)
Resolution Cause
1. The LCC cable may be faulted.
2. The LCC may be faulted.

Solution
  1. Verify via visual inspection that the LCC cable is fully inserted (link LED should be ON). If necessary, reseat the cable(s).
  2. If the issue persists, replace suspected LCC cables.
  3. If the issue persists follow with LCC replacement.
 
 
Alert ID XMS_JBOD_CONTROLLER_SAS1_HEALTH_LEVEL_LEVEL_6_CRITICAL
XMS_JBOD_CONTROLLER_SAS2_HEALTH_LEVEL_LEVEL_6_CRITICAL
Alert Text Bus <bus_num> Enclosure <encl_num> <LCCA|LCCB> SAS1 port health level is faulty. Immediate attention is required.
Bus <bus_num> Enclosure <encl_num> <LCCA|LCCB> SAS2 port health level is faulty. Immediate attention is required.
Error Code (0x00307D06)
(0x00307E06)
Resolution Cause
  1. Faulty SAS cable or LCC SAS port or Node SAS port.
  2. LEVEL_6_CRITICAL is issued when 3 PHYs out of 4 are disabled

Solution
  1. Verify via visual inspection that the LCC cable is fully inserted (link LED should be ON).
  2. Verify via visual inspection that the LCCs are fully inserted.
  3. If the issue persists, replace suspected LCC cables.
  4. If the issue persists follow with LCC replacement.
 
 
Alert ID XMS_JBOD_CONTROLLER_SAS1_HEALTH_LEVEL_LEVEL_5_MAJOR
XMS_JBOD_CONTROLLER_SAS2_HEALTH_LEVEL_LEVEL_5_MAJOR
Alert Text Bus <bus_num> Enclosure <encl_num> <LCCA|LCCB> SAS1 port health level is problematic. Attention is required.
Bus <bus_num> Enclosure <encl_num> <LCCA|LCCB> SAS2 port health level is problematic. Attention is required.
Error Code (0x00307D05)
(0x00307E05)
Resolution Cause
  1. Faulty SAS cable or LCC SAS port or Node SAS port.
  2. LEVEL_5_MAJOR is issued when 2 PHYs out of 4 are disabled

Solution
  1. Verify via visual inspection that the LCC cable is fully inserted (link LED should be ON). If necessary, reseat the cable(s).
  2. Verify via visual inspection that the LCCs are fully inserted.
  3. If the issue persists, replace suspected LCC cables.
  4. If the issue persists follow with LCC replacement.
 
 
Alert ID XMS_JBOD_CONTROLLER_FRU_STATE_UNINITIALIZED
Alert Text Bus %(bus_num) enclosure %(encl_num) %(identification) is not initialized.
Error Code (0x00308205)
Impact Performance may be degraded.
Resolution Cause
Expansion enclosure is not initialized.

Solution
If the issue persists, contact Technical Support for further assistance.
 
 
Alert ID XMS_JBOD_CONTROLLER_FRU_STATE_PREPARE_FAILED
Alert Text Bus %(bus_num) enclosure %(encl_num) %(identification) failed to prepare.
Error Code (0x00308206)
Impact Performance may be degraded.
Resolution Cause
Expansion enclosure failed in the prepare stage of the part replacement process.

Solution
If the issue persists, contact Technical Support for further assistance.
 
 
Alert ID XMS_JBOD_CONTROLLER_SAS1_HEALTH_LEVEL_LEVEL_4_MINOR
XMS_JBOD_CONTROLLER_SAS1_HEALTH_LEVEL_LEVEL_2_UNKNOWN
Alert Text Bus %(bus_num) Enclosure %(encl_num) %(identification) SAS Port1 health level is limited.
Bus %(bus_num) Enclosure %(encl_num) %(identification) SAS1 port health level information is unavailable. The cluster is unable to read the information. 
Error Code (0x00307D04)
(0x00307D02)
Resolution Cause
Faulty SAS cable or LCC SAS port or Node SAS port.

Solution
  1. Verify via visual inspection that the LCC cable is fully inserted (link LED should be ON). If necessary, reseat the cable(s).
  2. Verify via visual inspection that the LCCs are fully inserted.    
  3. If the issue persists, replace suspected LCC cables.
  4. If the issue persists follow with LCC replacement.

Article Properties

Affected Product

PowerStore

Last Published Date

20 Jun 2023

Version

8

Article Type

Solution

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