PowerFlex: How To Collect PowerFlex Manager Platform (PFMP) And PFMP Installer Support Data

For options not detailed in this article, refer to the utility's usage message.

pfmp_support --help

Collect PowerFlex Manager Platform Support Data

1. If necessary, transfer the data collection executable, pfmp_support, to all PowerFlex Manager Platform (PFMP) cluster member hosts.
   The utility is provided with the PFMP installer, under the PFMP_Installer/scripts directory.
2. On one of the cluster member nodes, execute the data collection utility as a user with superuser permissions, such as user root.

# /root/pfmp_support
estimating required space
cleaning up temporary directories
collecting kubernetes data
collecting shared kubernetes data
collecting server data
collecting general hardware data
collecting network data
collecting storage data
preparing files for collection
generating bundle
cleaning up temporary directories
bundle available at '/tmp/powerflex-pfmpsupport/pfmpSupport.tgz'

3. If the PFMP cluster consists of more than one node, on each of the remaining nodes, execute the utility as a user with superuser permissions, such as user root, skipping shared Kubernetes data collection.

# /root/pfmp_support --skip-kubernetes-shared
estimating required space
cleaning up temporary directories
collecting kubernetes data
collecting server data
collecting general hardware data
collecting network data
collecting storage data
preparing files for collection
generating bundle
cleaning up temporary directories
bundle available at '/tmp/powerflex-pfmpsupport/pfmpSupport.tgz'

4. From all cluster member nodes, provide the resulting support bundle files to PowerFlex Support.
   By default, bundle files are named /tmp/powerflex-pfmpsupport/pfmpSupport.tgz.

Collect PowerFlex Manager Platform Installer Support Data

1. On the PowerFlex Manager Platform (PFMP) installer host, execute the data collection utility, pfmp_support, as a user with superuser permissions, such as user root.
   The utility can be found in the location the installer was extracted, under the PFMP_Installer/scripts directory.
   In the example below the PFMP installer was extracted under /tmp/PFMP2-4.0.0-161.

   # /tmp/PFMP2-4.0.0-161/PFMP_Installer/scripts/pfmp_support
   estimating required space
   cleaning up temporary directories
   collecting kubernetes data
   collecting shared kubernetes data
   collecting server data
   collecting general hardware data
   collecting network data
   collecting storage data
   preparing files for collection
   generating bundle
   cleaning up temporary directories
   bundle available at '/tmp/powerflex-pfmpsupport/pfmpSupport.tgz'
   

2. Provide the resulting support bundle file to PowerFlex Support.
   By default, bundle files are named /tmp/powerflex-pfmpsupport/pfmpSupport.tgz.