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Article Number: 000147644

在ChengMing 3980、Vostro 367或Inspiron灵越3670上热插拔USB 3.0设备时出现黑屏或空屏

Summary: 了解如何在成铭 3980、Vostro 成就 367 或 Inspiron 灵越 3670 上热插拔 USB 3.0 设备时解决黑屏或白屏问题。

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Article Content

Symptoms

N/A

Cause

N/A

Resolution

症状

在USB 3.0端口连接并断开USB 3.0设备时，PC可能挂起或冻结并出现黑屏或空屏。

此问题出现在以下设备中：

  • 成铭 3980
  • Dell Vostro 3670
  • Dell Inspiron灵越3670

解决方案

导致此问题的原因是：在PC的USB 3.0端口连接并断开USB 3.0设备时，PCH xHCI驱动程序进入错误状态。要恢复PC：

  1. 按住电源按钮，直到PC关闭
  2. 打开PC的电源
  3. 从戴尔Drivers & Downloads（驱动程序和下载）网站下载并安装最新芯片组驱动程序
  4. 重新启动 PC
提醒：要了解如何在戴尔PC上下载和安装设备驱动程序，请参阅戴尔知识库文章 How to download and install a device driver （如何下载和安装设备驱动程序）

Article Properties

Affected Product

Inspiron 3670, Vostro 3670

Last Published Date

21 Feb 2023

Version

5

Article Type

Solution

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