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Article Number: 000147644

在 ChengMing 3980、Vostro 367 或 Inspiron 3670 上熱交換 USB 3.0 裝置時，畫面為黑色或空白

Summary: 瞭解如何在 ChengMing 3980、Vostro 367 或 Inspiron 3670 上熱交換 USB 3.0 裝置時，解決黑色或空白畫面問題。

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Article Content

Symptoms

N/A

Cause

N/A

Resolution

症狀

當您從 USB 3.0 埠連接並拔下 USB 3.0 裝置時，電腦可能會因黑色或空白畫面而當機或凍結。

此問題會在下列事項上顯示：

  • ChengMing 3980
  • Dell Vostro 3670
  • Dell Inspiron 3670

解決方案

此問題是由 PCH xHCI 驅動程式在從 PC 的 USB 3.0 埠連接並拔下 USB 3.0 裝置時，進入錯誤狀態所導致。若要還原您的電腦：

  1. 按住電源按鈕，直到電腦關機
  2. 開啟 PC 電源
  3. 從 Dell 驅動程式與下載 網站下載並安裝最新的晶片組驅動程式
  4. 重新啟動電腦
注意：若要瞭解如何在您的 Dell 電腦下載和安裝設備磁碟機，請參閱 Dell 知識庫文章「如何下載和安裝設備磁碟機」

Article Properties

Affected Product

Inspiron 3670, Vostro 3670

Last Published Date

21 Feb 2023

Version

5

Article Type

Solution

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