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Article Number: 000147644

Black or blank screen when hot-swapping a USB 3.0 device on ChengMing 3980, Vostro 367 or Inspiron 3670

Summary: Learn how to resolve the black or blank screen when hot-swapping a USB 3.0 device on ChengMing 3980, Vostro 367 or Inspiron 3670.

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Article Content

Symptoms

N/A

Cause

N/A

Resolution

Symptom

When you connect and disconnect a USB 3.0 device from the USB 3.0 port, the PC may hang or freeze with a black or blank screen.

This issue is noticed on:

  • ChengMing 3980
  • Dell Vostro 3670
  • Dell Inspiron 3670

Solution

This issue is caused by the PCH xHCI driver entering the wrong state when connecting and disconnecting a USB 3.0 device from a USB 3.0 port of the PC. To recover your PC:

  1. Press and hold the power button down until the PC turns off
  2. Power on the PC
  3. Download and install the latest Chipset driver from Dell Drivers & Downloads website
  4. Restart the PC
NOTE: To learn how to download and install a device driver on your Dell PC, refer to the Dell knowledge-base article How to download and install a device driver

Article Properties

Affected Product

Inspiron 3670, Vostro 3670

Last Published Date

21 Feb 2023

Version

5

Article Type

Solution

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