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Article Number: 000205967

Dell DA305 and DA310 Adapters Do Not Charge or are Slow to Charge your Computer

Summary: The following article provides further information about the charging behavior of the Dell DA305 and DA310 multiport adapters.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Computer does not charge or charges slowly through the DA305 and DA310 multiport adapter

 

Owners of DA305 and DA310 adapters have reported issues with charging their computer. This happens when you connect your USB Type-C AC adapter through one of the Dell multiport adapters to your computer. 

The computer shows a notification about the computer not charging or that it is charging slowly. There is usually a yellow triangle with an exclamation mark on the computer's battery status icon.

Products specific to this issue:

DA305 and DA310 Product Shots

(Figure.1 and 2 DA305 and DA310 Adapters)

  • Dell 6-in-1 USB-C Multiport Adapter - DA305
  • Dell USB-C Mobile Adapter - DA310


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Cause

The DA305 and DA310 adapters reserve 15 W. This means that your computer gets 15 W less from any power source that is connected through the adapters. Both adapters only support a maximum of 90 W through the USB Type-C power pass-through to the computer.


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Resolution

We recommend that you always connect your power source directly to your computer.

Note: If you must connect your power source through either of these adapters, we can suggest the following:

Connect a higher power rated USB Type-C power source to cover the power requirement or load of your computer.
 
DA305 and DA310 adapter
with USB Type-C Power connected		 Power delivery to the computer
(Pass-through using either the DA305 or DA310 adapter)
130 W 90 W
90 W 75 W
65 W 50 W
45 W 30 W
Less than 45 W No charging
 

Our usage and user guides advise that we do not recommend connecting your power source through either the DA305 or DA310 adapter:


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Article Properties

Affected Product

Dell 6-in-1 USB-C Multiport Adapter - DA305, Dell USB-C Mobile Adapter - DA310

Last Published Date

07 Dec 2022

Version

1

Article Type

Solution

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