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Dell Inspiron 24 5400 and 5401 All-In-One (AIO) Usage and Troubleshooting Guide

Summary: This article provides information about Dell Inspiron 5400 and 5401 All-In-One (AIO) computer. Learn how to use and troubleshoot issues related to drivers, Windows, display, input devices, networking, webcam, and more. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Image of Dell Inspiron 5400 or 5401 All-In-One (AIO) system

Quick Links

Getting Started with your Inspiron 5400 AIO
Getting Started with your Inspiron 5401 AIO
Inspiron 5400 AIO Setup, Specifications, and Service Manual
Inspiron 5401 AIO Setup, Specifications, and Service Manual
Dell Inspiron 5400 AIO Drivers & Downloads
Dell Inspiron 5401 AIO Drivers & Downloads
Warranty and Support Services
Frequently asked questions
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Specifications

Description Values
  Inspiron 24 5400 Inspiron 24 5401
Dimension
  • Height - 351.65 mm (13.85 in.) with Bipod, Arch, and A-Frame stand
  • Width - 539.65 mm (21.24 in.) with Bipod, Arch, and A-Frame stand
  • Depth - 41.80 mm (1.64 in.)
  • Weight with Touchscreen - 4.74 kg (10.44 lb)
  • Weight without Touchscreen - 5.02 kg (11.06 lb)
  • Height - 351.65 mm (13.85 in.) with Bipod, Arch, and A-Frame stand
  • Width - 539.65 mm (21.24 in.) with Bipod, Arch, and A-Frame stand
  • Depth - 41.80 mm (1.64 in.)
  • Weight with Touchscreen - 4.74 kg (10.44 lb)
  • Weight without Touchscreen - 5.04 kg (11.11 lb)
Chipset
  • Integrated into the processor
  • Integrated into the processor
Processor
  • 11th Generation Tiger Lake Intel Core i3
  • 11th Generation Tiger Lake Intel Core i5
  • 11th Generation Tiger Lake Intel Core i7
  • 11th Generation Tiger Lake Intel Core i3
  • 11th Generation Tiger Lake Intel Core i5
  • 11th Generation Tiger Lake Intel Core i7
PCIe bus
  • PCIe/NVMe interface with one M.2 2230 solid state drive (up to 2 TB capacity)
  • PCIe/NVMe interface with one M.2 2230 solid state drive (up to 2 TB capacity)
Memory (RAM)
  • Slots - Two SODIMM slots
  • Type - Dual-channel DDR4
  • Speed - 2666 MHz
  • Maximum memory - 32 GB
  • Minimum memory - 4 GB
  • Slots - Two SODIMM slots
  • Type - Dual-channel DDR4
  • Speed - 2666 MHz
  • Maximum memory - 32 GB
  • Minimum memory - 4 GB
Operating system
  • Windows 10 Home
  • Windows 10 Professional
  • Windows 10 Home
  • Windows 10 Professional
 

Ports

Description Values
  Inspiron 24 5400 Inspiron 24 5401
Audio
  • Audio-out port
  • One rear L/R surround port
  • One line-out/front L/R surround port
  • One line-in/side L/R surround port
  • One center/subwoofer LFE surround port
  • Audio-out port
  • One rear L/R surround port
  • One line-out/front L/R surround port
  • One line-in/side L/R surround port
  • One center/subwoofer LFE surround port
Video
NOTE: Depending on the graphics cards installed on the computer, the video ports on the computer may vary.
  • One HDMI port
  • One HDMI-in port
  • One HDMI port
  • One HDMI-in port
Network
  • Wi-Fi 802.11a/b/g/n/ac/ax
  • Bluetooth 5.1
  • Wi-Fi 802.11a/b/g/n/ac/ax
  • Bluetooth 5.1
USB
  • One USB 2.0 port with Power on/Wake-up support
  • One USB 3.1 Gen 1 port
  • One USB 3.1 port with Power on/Wake-up support
  • One USB 3.1 Gen 1 port with PowerShare
  • One USB 3.1 Gen 2 (Type-C) port
  • One USB 2.0 port with Power on/Wake-up support
  • One USB 3.1 Gen 1 port
  • One USB 3.1 port with Power on/Wake-up support
  • One USB 3.1 Gen 1 port with PowerShare
  • One USB 3.1 Gen 2 (Type-C) port
PCIe expansion card slots (internal)
  • One PCIe/SATA M.2 2230 slot for solid state drive
  • One PCIe/SATA M.2 2230 slot for solid state drive
SATA
  • SATA AHCI 6 Gbps interface with one 2.5-inch hard drive (up to 2 TB capacity)
  • SATA AHCI 6 Gbps interface with one 2.5-inch hard drive (up to 2 TB capacity)
mSATA
  • Not supported
  • Not supported
M.2
  • PCIe/NVMe interface with one M.2 2230 solid state drive (up to 1 TB capacity)
  • PCIe/NVMe interface with one M.2 2230 solid state drive (up to 1 TB capacity)
nVME
  • PCIe/NVMe interface with one M.2 2230 solid state drive (up to 1 TB capacity)
  • PCIe/NVMe interface with one M.2 2230 solid state drive (up to 1 TB capacity)

  1. Connect the keyboard and mouse to the computer.
  2. Connect the Ethernet cable to the computer, or connect to a wireless network (if applicable).
  3. Connect the monitor using the VGA, DVI, HDMI, or DisplayPort cable provided with the monitor.
  4. Connect the power cable to the computer.
  5. Press the power button and turn on the computer.
  6. Follow the instructions on the screen to complete the setup procedure.

Dell desktops come with preboot or integrated diagnostics which can help diagnose hardware issues and capture error codes. Integrated or preboot diagnostics are run outside the operating system. Running an integrated or preboot diagnostics does not require the computer to be connected to the Internet.

How to run preboot or integrated diagnostic test.

Dell SupportAssist Preboot (also called ePSA or PSA) diagnostics are available on Dell laptops, desktops, servers, and Windows-based tablets.

  1. Restart the Dell computer.
  2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
  3. Select Diagnostics and press Enter key on the keyboard.
  4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
    If the test fails, make a note of the error code and validation code.
NOTE: Some diagnostic tests are interactive and require the user to respond. If no response is provided, the test results may be inaccurate.

Use the Dell Interactive Support Agent (English only) to get information about ePSA or PSA diagnostic error codes. Alternatively, see the SupportAssist Pre-Boot System Performance Check page to get more information about preboot diagnostic error codes.

To learn more about Dell preboot diagnostics, see the Dell knowledge base article Resolve Hardware Issues With integrated and Online Diagnostics (ePSA or PSA Error Codes).

ePSA Preboot System Assessment (Official Dell Tech Support)

Duration: 02:00
Closed captions: English only

SupportAssist proactively checks the health of the computer hardware and software. When an issue is detected, SupportAssist notifies you. SupportAssist is preinstalled on all new Dell computers and tablets.

NOTE: If SupportAssist is not installed, download and install SupportAssist for PCs and Tablets.

How to run SupportAssist default test.

  1. Click Start.
  2. Open Dell SupportAssist.
  3. Click Start Now.
  4. The default Scan Hardware test should run.

How to run SupportAssist thorough test.

  1. Click Start.
  2. Open Dell SupportAssist.
  3. Click Troubleshooting.
  4. Click I want to scan my entire PC.
  5. Click Start.

To learn more about SupportAssist, see SupportAssist for PC's and Tablets page.

Scan the computer and automatically download the latest drivers.

  1. Browse to the Dell Drivers and downloads page.
  2. Identify your Dell product.
    • Click Detect PC.
    • Or, Enter the Service Tag, Express Service Code, or Serial number for your Dell product and click Submit.
    • Or, Click Browse all products to select the Dell product manually.
  3. Click Detect Drivers to allow Dell to automatically scan your computer and identify compatible drivers.
  4. After your computer has been analyzed, click Download and Install.
  5. Follow the instructions on the screen to complete the installation process.
NOTE: Certain drivers may require you to download and install manually.

Manually download and install drivers.

  1. Browse to the Dell Drivers and downloads page.
  2. Identify your Dell product:
    • Click Detect PC.
    • Or, enter the Service Tag, Express Service Code, or Serial number for your Dell product and click Submit.
    • Or, click Browse all products to select the Dell product manually.
  3. Select the Operating System.
  4. Locate the drivers using the driver list or keyword search box. (Enter a keyword of the device driver that you are looking for, example - BIOS, Chipset, Audio, Video, so forth)
    NOTE: To view drivers for a specific Dell product, switch the "Show drivers for Service Tag."
  5. Click the Download next to the device driver of your choice and save the file.
  6. Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.
  7. Double-click the .exe device driver installation file and follow the instructions on the screen to complete the installation process.
  8. Restart the computer when required.

The Dell Download Center provides information about software that you may have bought and software that is already installed on your computer. Such as Dell Backup Solutions and Dell SupportAssist for PCs and tablets.

Some of the software that is sold at the time of purchase has to be downloaded once you receive your computer. You can download and install those programs by using Dell Digital Delivery, for more information see the following links:

A free PDF reader (Acrobat Reader DC) is available for free from Adobe  External Link . You need this program to view any PDF files such as the Quick Start Guides or Owner's Manuals.

This article provides help with Microsoft Office programs, A Guide to the various Microsoft Office programs available on your Dell PC.

  • The Skype software can be downloaded from the Skype website  External link icon . This website also offers instructional videos on how to use the Skype program.
  • To uninstall Skype, perform the following steps:
    1. Close Skype and ensure it is not running in the background.
    2. In the Search bar type appwiz.cpl
    3. Touch or click appwiz.cpl (Control panel item) to open the Programs and Features window.
    4. Touch and hold or right-click Skype from the list and select either Remove or Uninstall.
    5. Reboot your computer and check to make sure the application has been uninstalled.

To access the Dell Security and Virus Support Page see the following link:

Your computer comes preinstalled with an anti-virus program. For more information, see the Dell knowledge base article Useful Information about the third-party anti-virus programs that ship with a Dell PC.

More information about Viruses, Spyware, and Malware can be found at the following links:

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery.

Dell SupportAssist OS Recovery is a stand-alone tool that is preinstalled in all Dell computers that are installed with the Windows 10 operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.

CAUTION:
  • Dell Technologies recommends backing up your data before you begin the system recovery process.
  • Manually formatting or deleting the partitions on the hard drive of the computer deletes the SupportAssist OS Recovery environment.

Manually start SupportAssist OS Recovery.

  1. Turn on or restart the computer.
  2. When the Dell logo is displayed, press F12 to access the one-time boot menu.
    NOTE: If you wait too long and the operating system logo is displayed, wait until you see the Windows desktop, restart the computer, and try again.
  3. Select SupportAssist OS Recovery, and then press Enter.
  4. Follow the instructions on the screen to scan, repair, backup files and reset the computer.

To learn more, see the Dell knowledge base article Restore your system using Dell SupportAssist OS Recovery Local Restore.

Audio playback and recording

Get support for no audio, low volume or distorted sound issues on speakers, headphones, and microphones.

Power

Get support for power issues.

Monitors and screens

Get support for no video, distorted, blurry image, or other display issues.

Mouse, Keyboard, and Touchpad

Get support for issues related to the mouse or keyboard.

Networking, WiFi, and Bluetooth

Get support for Ethernet, Wi-Fi, or Bluetooth issues.

Computer Diagnostic Lights

See the corresponding manual for your computer model for the diagnostic lights status.

For the Inspiron 24-5400, see the Inspiron 24-5400 Service Manual - Diagnostics Section.

For the Inspiron 24-5401, see the Inspiron 24-5401 Service Manual - Diagnostics Section.

To learn more about how to view or download the User Guide or Manual for a Dell product. See the Dell knowledge base article Manuals and Documentation for your Dell Product.


Frequently asked questions

WARNING: Dell Technologies recommends disconnecting any external devices like external hard disk drives, printers, and scanners before updating the BIOS.
 
NOTE: To learn more about updating the BIOS on a Dell desktop or laptop, see the Dell knowledge base article Dell BIOS Updates.
  1. Browse to the Dell Drivers and downloads page.
  2. Select the Operating System.
  3. Under Category, select BIOS.
  4. Locate the latest System BIOS.
  5. Click Download and save the file to your computer.
  6. Open File Explorer and browse to the location where the downloaded file is saved.
  7. Double-click the BIOS setup file and follow the instructions on the screen to complete the BIOS update.

  1. Browse to the Dell Drivers and downloads page.
  2. Select the Operating System.
  3. Under Category, select BIOS.
  4. Locate the latest System BIOS.
  5. Click Download and save the file to your computer.
  6. Create a bootable USB drive. To learn more, see the Dell knowledge base article How to Create a Bootable USB Flash Drive using Dell Diagnostic Deployment Package.
  7. Copy the BIOS setup to the bootable USB drive.
  8. Connect the bootable USB drive to the computer that needs the BIOS update.
  9. Restart the computer and press F12 when the Dell logo is displayed on the screen.
  10. Boot to the USB drive from the One Time Boot Menu.
  11. Type the BIOS setup program filename and press Enter.
  12. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.

Hardware diagnostic tests can identify any potential hardware issues with the components like the hard disk drive, memory (RAM), chipset, audio or sound card, graphics or video card, and so on.

The Diagnostics section of this Dell knowledge base article provides instructions on how to run preboot and/or SupportAssist diagnostic tests on Dell Inspiron 24 5400 or 5401 desktop.

The Troubleshooting section of this Dell knowledge base article provides self-help resources on troubleshooting common issues on the Dell Inspiron 24 5400 and 5401 desktop.

Performing a hard reset usually fixes many problems and also drains any residual power that maybe causing the problem.

  1. Turn off the computer.
  2. Disconnect the power cable.
  3. Disconnect all external devices like USB drives, printer cables, and media cards (SD/xD).
  4. Press and hold the power button for 15 to 20 seconds to drain residual power.
  5. Connect the power cable and turn on the computer.

This section covers the latest new features and utilities installed on your computer; read the following article to find out more information.

Affected Products

Inspiron 5400 AIO, Inspiron 5401 AIO
Article Properties
Article Number: 000182112
Article Type: How To
Last Modified: 07 Jun 2024
Version:  11
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