6 Posts
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19355
U2413, input source select without buttons?
I need help with my U2413 monitor. Is there a way to change the input source without the buttons? The menu buttons are locked and I've tried doing all the solutions on this forum and they are not unlocking. The menu lock section did not work, I've also tried your recommendations and nothing. The monitor is stuck in DVI-D source and I can't change it to anything else. I've plugged HDMI and display port cables but the monitor won't detect the source change. Is there a way to reset the monitor? What else do you suggest?
swamped207
425 Posts
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September 10th, 2019 12:00
Try installing Dell Display Manager (DDM) and see if it works (it should). If it does, open a CMD window in the folder where you installed DDM and execute the following command:
DDM.exe /SetControl CA 02
This should unlock the buttons. If it doesn't, try any of the following to change the input source:
DDM.exe /SetControl 60 04
DDM.exe /SetControl 60 03
DDM.exe /SetControl 60 0F
DDM.exe /SetControl 60 11
swamped207
425 Posts
0
September 18th, 2019 08:00
DELL-Chris M
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54.7K Posts
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August 22nd, 2018 11:00
* Turn the PC off
* Turn the U2413 off
* Disconnect every video cable from the PC video card (DVI, HDMI, DP)
* Disconnect every cable (Power, Soundbar power, Audio, DP, mDP, DVI, USB) from the rear and side of the U2413
* Press the U2413 power button in for 10 seconds (clears any residual power in the circuits)
* Reconnect only the power cable and the DVI-D video cable to the U2413
* Connect the other end of the DVI-D cable to the PC video card DVI in port
* Turn the U2413 on, then the PC. What happens?
jomuzu
6 Posts
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September 9th, 2019 08:00
jomuzu
6 Posts
0
September 9th, 2019 08:00
My monitor is stuck in DVI-D mode and none of the buttons of the OSD work. I tried the instructions to unlock the buttons but they still don't work. I also tried calling Tech Support but they want a service tag and this monitor ONLY has a serial number. They won't help me if I don't have a service tag. What other options do I have?
DELL-Chris M
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54.7K Posts
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September 10th, 2019 06:00
Your U2413 20 digit serial number is MX-0YYGCN-72875-35L-669L. Based on that, the build date was May 21, 2013. The warranty would have expired on May 21, 2016. Unless you have the Dell invoice or reseller invoice showing that you purchased it at a later date inside 3 years from today?
jomuzu
6 Posts
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September 18th, 2019 07:00
DELL-Chris M
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54.7K Posts
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September 23rd, 2019 15:00
The menu buttons are locked and I've tried doing all the solutions on this forum and they are not unlocking.
Press any button. If the Menu is locked, a lock symbol should appear on screen. Press and hold the #4 Menu button for 10 seconds. This should unlock the OSD Menu.
jomuzu
6 Posts
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September 26th, 2019 12:00
Buttons don't work at all. I've tried this many times. No lock symbol comes up either.
jomuzu
6 Posts
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September 26th, 2019 12:00
I couldn't get this to work. I typed what you said in quotes after "C:\".