How to Collect Logs for Wyse Management Suite

Learn about the steps for collecting the logs for Wyse Management Suite (Private Cloud).

Affected Products:

• Wyse Management Suite

Affected Versions:

• v4.4.0.211 and later

Wyse Management Suite logs may be collected to troubleshoot:

• Installations
• Apache Tomcat
• MongoDB

Logs may be available from multiple directories for different functions. A support representative may request these to troubleshoot failed installations and more.

• WMS Install log:
  • C:\Program Files\DELL\WMS\Iog-DDMMYYYY-HHMMSS\WMSlnstall.log

• WMS Portal and Web service log:
  • C:\Program Files\DELL\WMS\Tomcat-8\stratus.log
• MongoDB log:
  • C:\Program Files\DELL\WMS\MongoDB\mongod.log
• Apache Tomcat logs:
  • C:\Program Files\DELL\WMS\Tomcat-10\logs\*