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NVP vProxy:虚拟机备份失败,并显示“Failed to get status of create snapshot task:Operation timed out“(操作超时)

Summary: 在创建 VMware 快照期间,通过 vProxy 应用装置执行的虚拟机备份失败,表明发生了超时问题。

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Symptoms

NetWorker VMware 保护集成配置了 vProxy Appliance。  备份工作流无法使用操作超时消息创建虚拟机 (VM) 快照。  vProxy 备份工作流显示大约 15 分钟后超时的操作:
 
YYYY/MM/DD 22:17:45 INFO:   [NW_BUILD] Creating snapshot of virtual machine ...
YYYY/MM/DD 23:03:50 ERROR:  [NW_BUILD] Failed to get status of create snapshot task: Operation timed out.
YYYY/MM/DD 23:03:50 ERROR:  [NW_BUILD] Failed to create snapshot.
YYYY/MM/DD 23:03:50 ERROR:  [NW_BUILD] Unable to create snapshot of virtual machine: Failed to create snapshot.

Cause

备份工作流请求在备份开始时创建 VMware 快照,然后请求在备份工作流结束时删除。操作是通过 vCenter API 请求请求的,并且虚拟机快照的创建、管理、删除通过 VMware 进行处理。

Resolution

需要在虚拟机级别调查虚拟机快照请求持续时间。  如果需要,请联系 VMware 支持部门,以获得有关虚拟机快照超时的进一步帮助。

NVP vProxy:对 NetWorker 备份期间的 VMware 快照问题进行故障排除。

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000036873
Article Type: Solution
Last Modified: 05 Oct 2023
Version:  3
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