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Mostra a energia incorreta do adaptador CA no BIOS quando conectado à dock station Dell Performance WD19DC ou WD19DCS

Summary: A energia incorreta do adaptador CA é exibida no BIOS quando a capacidade da bateria está baixa quando conectada à Dell Performance Dock - WD19DC ou Dell Performance Dock - WD19DCS. Isso ocorre ao usar um cabo USB-C duplo em alguns notebooks XPS e Precision. ...

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Symptoms

Ao inicializar o BIOS usando um cabo USB-C duplo conectado à dock station, se a bateria for inferior a 10%, as informações da bateria mostrarão 15 W no adaptador CA (Figura 1).
O adaptador CA mostra 15 W
Figura 1: O adaptador CA mostra 15 W

Plataformas afetadas:

  • Dell Performance Dock — WD19DC
  • Dell Performance Dock - WD19DCS
  • XPS 17 9710
  • XPS 17 9720
  • XPS 17 9730
  • Precision 5760
  • Precision 5770

Cause

Não aplicável

Resolution

As etapas a seguir resolvem o erro do adaptador CA.

  1. Insira um conector USB-C na porta USB (Figura 2).
    Primeiro conector USB-C
    Figura 2: Primeiro conector USB-C
  2. Insira o segundo conector USB-C na porta USB (Figura 3).
    Segundo conector USB-C
    Figura 3: Segundo conector USB-C

Affected Products

Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Precision 5760, Precision 5770, XPS 17 9710, XPS 17 9720, XPS 17 9730
Article Properties
Article Number: 000217571
Article Type: Solution
Last Modified: 11 Sep 2023
Version:  1
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Article Properties
Article Number: 000217571
Article Type: Solution
Last Modified: 11 Sep 2023
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.