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Der vises forkert strømadapter i BIOS, når der oprettes forbindelse til Dell Performance Dock WD19DC eller WD19DCS

Summary: Der vises forkert vekselstrømsadapter i BIOS, når batterikapaciteten er lav, når den er tilsluttet Dell Performance Dock – WD19DC eller Dell Performance Dock – WD19DCS. Dette sker, når du bruger et dobbelt USB-C-kabel på visse bærbare XPS- og Precision-pc'er. ...

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Symptoms

Ved opstart af BIOS og brug af et dobbelt USB-C-kabel, der er sluttet til dockingstationen, og hvis batteriet er lavere end 10 %, viser batterioplysningerne 15 W under AC-adapteren (Figur 1).
Vekselstrømsadapter viser 15 W
Figur 1: Vekselstrømsadapter viser 15 W

Berørte platforme:

  • Dell Performance-dockingstation – WD19DC
  • Dell Performance-dockingstation – WD19DCS
  • XPS 17 9710
  • XPS 17 9720
  • XPS 17 9730
  • Precision 5760
  • Precision 5770

Cause

Ikke relevant

Resolution

Følgende trin løser problemet med AC-adapteren.

  1. Sæt et USB-C-stik i USB-porten (Figur 2).
    Første USB-C-stik
    Figur 2: Første USB-C-stik
  2. Indsæt det andet USB-C-stik i USB-porten (Figur 3).
    Andet USB-C-stik
    Figur 3: Andet USB-C-stik

Affected Products

Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Precision 5760, Precision 5770, XPS 17 9710, XPS 17 9720, XPS 17 9730
Article Properties
Article Number: 000217571
Article Type: Solution
Last Modified: 11 Sep 2023
Version:  1
Find answers to your questions from other Dell users
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Article Properties
Article Number: 000217571
Article Type: Solution
Last Modified: 11 Sep 2023
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.