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November 6th, 2021 02:00

Fingerprint Scanner Not Found by System

Hello,

Recently, I sent my Dell XPS 15 7950 laptop in to have a hardware issue resolved. After receiving the laptop back, the system can no longer find a Fingerprint Scanner compatible with Windows Hello Fingerprint.

Furthermore, I tried downloading the Goodix Fingerprint Sensor driver manually. After running the downloader it states Goodix Fingerprint Device not found.

Before sending my computer in for the hardware fix, I was able to log in using my fingerprint sensor.

Please assist in helping me return the ability to log into my laptop using the built in fingerprint sensor.

Moderator

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25.5K Posts

November 6th, 2021 20:00

Update = After completing troubleshooting, a DELL-Cares agent setup service which resolved the issue.

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