1 Message
0
1408
Fingerprint Scanner Not Found by System
Hello,
Recently, I sent my Dell XPS 15 7950 laptop in to have a hardware issue resolved. After receiving the laptop back, the system can no longer find a Fingerprint Scanner compatible with Windows Hello Fingerprint.
Furthermore, I tried downloading the Goodix Fingerprint Sensor driver manually. After running the downloader it states Goodix Fingerprint Device not found.
Before sending my computer in for the hardware fix, I was able to log in using my fingerprint sensor.
Please assist in helping me return the ability to log into my laptop using the built in fingerprint sensor.
DELL-Cares
Moderator
Moderator
•
25.5K Posts
0
November 6th, 2021 20:00
Update = After completing troubleshooting, a DELL-Cares agent setup service which resolved the issue.