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I installed a WD_black M.2 SSD on the motherboard, but it is not recognized. I've never used one before. From what I'm reading on various tech blogs and community sites, it looks like often the advice is to set the BIOS SATA mode to IDE. But the Alienware BIOS (which is UEFI) does not have an "IDE"

Hi All, I am going to add a remote switch for my Aurora r12. The control box of this switch requires to be connected to the 9 pin connector on the motherboard to get power, however, I cannot find it. Service Manual

I am replacing my Alienware Area-51m R2 with Windows 10 with an Aurora R15 with Windows 11 and am interested in the migration software that Dell is selling for about $50.  I am trying to preclude me reinstalling all my programs, games, etc. if at all possible. My question is will this software migra

Hi, I just unboxed my new Aurora and didn't see any video cables of any type provided. Is this typical or did I get short changed? Thank you.

I had the old AWCC (Alienware Command Center) installed on my PC which is still Windows 10. But I noticed that AWCC had been updated recently so I uninstalled my old version and installed the latest version of AWCC. But I notice that there is no thermal control settings available to me? I looked in

Hi, I just set up my AW3423DW monitor. It was quiet and then I started hearing something akin to fan noise coming from somewhere. Does this monitor use a fan for cooling and should it be loud enough to be heard in a quiet room? Thank you.

Hello everyone, I write from Italy and I use Google Translate (sorry for the mistakes...).I would like to buy an Alienware R15, but I have some doubts for you surely trivial experts:- if I want to replace the RAM to increase it which model can I buy to avoid incompatibility?- if the motherboard (whi

Hi, my understanding is that the stock graphics card in my R9 failed. Screen went black a few weeks ago. Computer would boot up but I couldn't see or do a thing.Dell diagnosed it as a failed video card. I didn't want to spend over $300 having Dell replace it with another 1650 that was not very good

I currently have the 2 8gb 3200 MHz ram slots in use that originally came with my R12. Am I able to install Crucial Pro RAM 32GB Kit (2x16GB) DDR4 3200MT/s (Amazon Link) for a total of 48gb of ram to my system? I was getting mixed answers on whether or not I could. Thank you for the support.

Hi, I am contemplating purchasing an Aurora 15 with the top of the line CPU and video card.  I purchased a Dell Inspiron desktop in the past and was not at all impressed or happy with the quality of the chassis, etc, into which the components were installed.  The sheet metal seemed to be of inferior

I currently have an Alienware Aurora R11 with an Intel Core i5-10400F, RTX 2060 SUPER, and 16GB dual channeling DDR4 RAM. I’m looking to purchase the RTX 4060 Ti. However, I was wondering if it's compatible with my PC, specifically is it fits my motherboard and current PSU would be enough? Many t

Was curious if anyone had an idea what manufacturer and model Dell used for the RTX 2060 in the Aurora R8? Was thinking about making a back plate to hide the pcb in the new case I migrated over too.

I've got an Alienware AW2518HF monitor that I've used in my setup for a few years now. Yesterday it experienced an unexpected power loss and upon powering it back on, it went into what I believe to be a BurnIn prevention mode. It continuously cycles colors (red, blue, green, white) and the only menu

I have one of these Alienware Cryo-tech Edition CPU Liquid Cooling systems. I have a question that I never even thought of when buying the computer, do I have to refill the cooling system? I saw that liquid cooling systems need to be refilled about once a year. But I have no idea if this applies to

12900KF, 3090RTX 32GB DD5 This morning I moved my PC to clean around it, now when i switch it on, the GEForce on the Graphics Card lights up, the fans start to spin but 5 seconds later the PC shuts down with no activity at all on the LED lights. I have tried the following. I reseated everythin

I have an Alienware Aurora R13 with a SSD and an external HDD that is used for storage. For two months now whenever I boot up my computer it goes to Alienware diagnostics and says no hard drive detected. I found out this is because my BIOS boot order was out of order Nic ip4, Nic ip6 and Windows Boo

Hello, I have ran into a problem here. I am kind of new to the whole PC gaming world and when it comes to the technical aspect of it I am just a complete noob, but a quick learner. I currently have an Alienware Aurora R13 paired with an i7-12700 and an RTX 3090. I recently purchased from a friend of

I would like to upgrade the M2 boot drive. I currently have a 1TB NVMe drive. Can I just swap it with a 2TB drive? Also I am going to get a PCI to M.2 adapter. I hear the Aurora R11 will only support a 1TB drive when doing this. Can a larger capacity drive be used?

I have been displeased with the fact that a $700 monitor does not have ULMB support. I request a software update that will enable this feature.

Please add support for Nvidia's new ULMB 2! This request is for the Alienware AW2521H monitor. Also it'd be nice if you made it available to use 360Hz along with ULMB too. I don't know why that is limited to 240Hz?