Unsolved
This post is more than 5 years old
4 Posts
0
5613
X51-R3, BIOS 1.2.11, slow start and shutdown
Greetings,
Last night I updated my Bios to 1.2.11 and it is the worst update ever! It usually it takes my PC to start from 10 - 15 seconds. Now it takes more than 10 minutes. I don't know why. By the way, it was running perfectly before the update. But after it takes a really very very long time to shutdown and to start up as i said over 10 minutes instead of 15 seconds. Please Dell fix this issue. Otherwise why did I buy Alienware PC? Isn't it for better Performance? By the way, I tried everything, optimizing, power drain, nothings works!
Regards
django83
2 Posts
0
January 24th, 2018 13:00
Same problem here! Any luck having assistance with Dell support?
DiabloQ8
4 Posts
0
January 25th, 2018 07:00
External HD Buffalo 2 TB USB 3.0
HDMI to TV SONY 65 " 4K HDR SMART
Ethernet to my 4G Router
USB Wireless for Mouse and Keyboard from Logitecht
these are the only cables or Inputs to my X51 R3
i think that i'm not the only one who is having the same issue !! lots of People who own the devise and updated the Bios Ver.
DELL-Chris M
Community Manager
Community Manager
•
54.7K Posts
0
January 25th, 2018 07:00
List every device and cable plugged into the X51-R3.
DELL-Chris M
Community Manager
Community Manager
•
54.7K Posts
0
January 25th, 2018 08:00
* Turn the X51-R3 off
* Disconnect the External HD Buffalo 2 TB USB 3.0 from the X51-R3
* Turn the X51-R3 on
Did it boot faster?
DiabloQ8
4 Posts
0
January 25th, 2018 08:00
No my Friend , Still the Same ... the worst day of my life when i updated the Bios Ver.
DiabloQ8
4 Posts
0
January 25th, 2018 08:00
I did what you asked , unfortunately this time it took almost 20 min to start up the PC
so , No it is not working
, at least Send us A ling to Downgrade the Bios Ver. to the Previews.
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
0
January 25th, 2018 09:00
Hi @DiabloQ8, @django83,
We are sorry for the problems you are experiencing with the system. Engineering is aware and they are working to release a new BIOS update to solve this.
DELL-Chris M
Community Manager
Community Manager
•
54.7K Posts
0
January 25th, 2018 12:00
Although I would wait for the new BIOS as Alienware-Eimy mentioned,
* For the older BIOS files, go here
* Scroll down to "Category: BIOS"
django83
2 Posts
0
February 10th, 2018 09:00
I just updated the BIOS to 1.2.11 version as RECOMMENDED here (Alienware X51 R3):
http://www.dell.com/support/article/it/it/itbsdt1/sln308587/vulnerabilit%C3%A0-di-canale-laterale-del-microprocessore-cve-2017-5715-cve-2017-5753-cve-2017-5754-impatto-sui-prodotti-dell?lang=it#patch_guidance
This make my boot problem even WORST!! Did you even tried the BIOS that you ship to customers?? You've just lost a customer... Worst support experience ever, shame on you
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
0
February 11th, 2018 20:00
I think your hard-drive is going bad. If so, it's just a coincidence (spinners can fail at any time).
It's SMART should say. What does ePSA or CrystalDiskInfo say about it?
Srgt Cupcake
1 Message
0
February 21st, 2018 15:00
After downloading it says its not allowed to downgrade and closes. Is there a way to over ride? Hopefully your guys fix quick, it's been over a month. I can't believe they didn't test it better before rolling it out.
darious72
3 Posts
0
March 9th, 2018 19:00
i have same problem and im not allowed for down grade grrrrrrr
darious72
3 Posts
0
March 9th, 2018 20:00
darious72
3 Posts
0
March 9th, 2018 20:00
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
0
March 9th, 2018 20:00
It's becoming common in the industry now-days. My Lenovo-X1 Carbon is like that. If you read it's BIOS release notes, it says "No back-flashes". I think it might because some of the embedded controllers get flashed as well.
However, in its BIOS, there is a switch to allow a back-flash. But with the warnings, can't say I've ever tried it.
If two of you are having the same problem with this new BIOS, it does seem to be a problem with it. Are you sure it didn't just change a few BIOS options to be sub-optimal (I've seen that before). Now-days, I usually take phone pics of BIOS option screens first.