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Intel 13th gen processor not supported. System will auto-shutdown in 30 seconds
Has anyone run in to this error before? This workstation is stock from Dell and just suddenly started giving this error over the weekend. I've tried contacting Dell support, but I keep getting passed on to someone else or hung up on.
Model: Precision 3260
Chino de Oro
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July 29th, 2024 17:14
If the recent Windows updates was included BIOS firmware update, that could be the cause. Remove power from the system, press and hold power button for 30 seconds to reset hardware. Test boot again.
If the issue is persisted, consider to perform BIOS recovery to an older firmware version https://www.dell.com/support/kbdoc/en-us/000132453/how-to-recover-the-bios-on-a-dell-computer-or-tablet
Chino de Oro
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July 29th, 2024 17:01
The error usually happened after users change processors. Any event leading to the issue?
danmilner
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July 29th, 2024 17:07
@Chino de Oro It has the original processor from Dell. We added RAM several months ago, but haven't done anything to the workstation since then except for install Windows Updates.
Chino de Oro
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July 29th, 2024 17:19
To receive assistance from Dell Support agents, click on Get Help Now button on the lower right of this screen.
danmilner
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July 29th, 2024 17:42
@Chino de Oro This fixed the issue. Thank you!
(edited)
Chino de Oro
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July 29th, 2024 18:00
Thanks for report back that the hardware reset worked for you.