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文章編號: 000177767

Keyboard Lights not Working on Alienware Laptops

摘要: After installing or updating the Alienware Command Center application the lights or your keyboard may stop working. This problem can be experienced in the Alienware M15 R2, Alienware M17 R2, Alienware 15 R4, Alienware 17 R5 and Alienware Area-51m laptops. ...

本文可能採用自動翻譯。如果您對翻譯品質有任何寶貴意見，請使用此頁面底部的表單告訴我們，謝謝。

文章內容

症狀

The keyboard light on your Alienware laptop stops working after installing or updating Alienware Command Center. Also, a Keyboard HID device shows missing from device manager.

Affected products

  • Alienware Area-51m    
  • Alienware M15 R2    
  • Alienware M17 R2    
  • Alienware 15 R4    
  • Alienware 17 R5

原因

Cause information is not available.

解析度

Download and install the latest version of Alienware Command Center (Version 5.2.63.0 or higher) from Dell Drivers and Downloads page.

  1. Browse to the Dell Drivers & downloads page:

    1. Area-51m
    2. Alienware M15 R2
    3. Alienware M17 R2
    4. Alienware 15 R4
    5. Alienware 17 R5

  2. Locate the Alienware Command Center Application on the list and click Download.

  3. Open File Explorer and browse to the location where the downloaded file is saved.

  4. Double-click the setup file and follow the on-screen instructions to complete the installation process.

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其他資訊

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文章屬性

受影響的產品

Alienware 15 R4, Alienware Area-51m, Alienware 17 R5, Alienware M15 R2, Alienware M17 R2

上次發佈日期

24 7月 2023

版本

5

文章類型

Solution

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