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Article Number: 000210712

Dell U4924DW Monitor Usage and Troubleshooting Guide

Summary: This article provides information about how to set up and use the Dell UltraSharp 49 Curved USB-C Hub Monitor - U4924DW. Learn how to troubleshoot common display or video issues with the Dell U4924DWX monitor. ...

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Article Content

Instructions

Dell U4924DWX monitor

Quick Links

Getting Started with your Dell U4924DW Monitor Dell U4924DW Monitor Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty and Support Services Frequently Asked Questions
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The Dell U4924DW monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include:

  • 124.46 cm (49.00 in.) viewable area (measured diagonally)
    5120 x 1440 (32:9) resolution, plus full-screen support for lower resolutions.
  • Wide viewing angle to allow viewing from a sitting or standing position.
  • Color gamut of sRGB 100%, Rec.709 100%, DCI-P3 98%, and Display P3 98% with an average Delta E < 2.
  • Digital connectivity with DisplayPort, USB Type-C, and HDMI (supports up to DQHD 5120 x 1440 60 Hz FRL as per specified in HDMI 2.1).
  • Single USB Type-C to supply power (PD 90 W) to a compatible laptop while receiving video and data signals.
  • Tilt, swivel, height adjustment, and slant adjustment capabilities.
  • Ultrathin bezel minimizes the bezel gap in multimonitor usage, enabling easier setup with an elegant viewing experience.
  • Removable stand and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions
  • USB-C and RJ45 ports enable a single-cable, network-connected experience.
  • Plug-and-play capability if supported by your computer.
  • On-Screen Display (OSD) adjustments for ease of set-up and screen optimization
  • Supports Picture by Picture (PBP) and Picture in Picture (PIP) Select mode
  • The built-in KVM switch allows you to control up to two computers from a single set of keyboard and mouse connected to the monitor.
  • Supports Auto KVM for multiple input setups
  • Power and OSD buttons lock.
  • security-lock slot
  • Stand lock.
  • Power consumption ≤ 0.3 W in Standby Mode.
  • Integrated speakers (9 W) x 2
  • Optimize eye comfort with a flicker-free screen and ComfortView feature which minimizes blue light emission.
  • The Monitor uses a Low Blue Light panel and is compliant with TÜV Rheinland (Hardware Solution) at factory reset or default setting. This always-on, built-in low blue light solution reduces hazardous blue light emissions, without sacrificing true-to-life colors.
WARNING: The possible long-term effects of blue light emission from the monitor may damage your eyes, including eye fatigue or digital eye strain. The ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort.
WARNING: Do not mount this monitor in a vertical orientation due to the risk of damaging the monitor.

This section provides some technical specifications of the Dell U4924DW monitor. For more information, see the user manual of the Dell U4924DW monitor.

Table 1: Technical specifications of the Dell U4924DW monitor
Ports and connectors
  • 2 x HDMI ports
  • DisplayPort
  • SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-C upstream port (video and data)
  • SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-C upstream port (data only)
  • 4 x SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-A downstream ports
  • Audio line-out port
  • RJ45 port
Any other ports
  • Security-lock slot
  • Power connector
  • Stand lock
  • Speakers

For the best viewing experience, assemble the monitor stand, connect and organize the cables, and set up the monitor ergonomically.

Attaching the stand

The standard monitor stand is detached when it is shipped from the factory. To learn how to attach the standard monitor stand, see the user manual of the Dell U4924DW monitor.

To learn how to set up any other monitor stand or monitor arm, see the setup guide of the product.

CAUTION: Do not remove the monitor from the packaging box before attaching the stand.
NOTE: The Dell U4924DW monitor is heavy, and handles it with extreme care. We recommend having two people lift or move this monitor.

Ergonomics

Where you put your monitor is almost as important as what model you buy.

  • The monitor must be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes).
  • The top edge of the screen must be set at eye level when you are sitting comfortably. Adjust your chair height or the height of the monitor to achieve this.

Connecting your monitor to the computer

Connecting your Dell U4924DW monitor to your computer:

WARNING: Read and follow Safety Precautions When Working with Electronic and Electrical Equipment.
NOTE: Dell U4924DW supports display over USB-C port with Alternate mode DP 1.4. Ensure that the USB-C port on your computer supports Alternate mode DP 1.2 or above.
  1. Turn off the computer.
  2. Connect the power cable to the monitor.
  3. Connect the video cable (USB-C, DisplayPort, or HDMI) between the computer and the monitor.
    NOTE: Setting up the monitor with a Dell docking station? Learn How to Connect and Set Up a Docking Station With a Dell Laptop.
    NOTE: Setting up more than one monitor? Learn How to Set up Multiple Monitors or see the user manual of the Dell U4924DW monitor.
  4. Connect the USB upstream cable between the monitor and the computer (if available).
  5. Turn on the monitor.
  6. Turn on the computer.

For additional product-specific information, see the user manual of the Dell U4924DW monitor.

Dell U4924DW monitor orientation must always be in landscape mode. This includes any wall-mounted monitors, monitors on a stand, or monitor arm. In a multiple monitor setup, Dell U4924DW must not be rotated either to 180° (landscape) or 90° (portrait).

CAUTION: Dell U4924DW setup must comply with the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may damage the monitor, cause a safety hazard, or both.

When setting up your Dell U4924DW monitor, ensure that the front panel buttons are at the bottom right.

Using the tilt, swivel, and vertical extension

WARNING: Do not rotate the monitor to 180° (landscape). Do not set the monitor orientation at 90° (portrait).
NOTE: This is applicable for a monitor with a stand. For other stands, see the respective stand setup guide.

The monitor stand allows you to tilt and swivel the monitor to set the most comfortable viewing angle.

Tilt and Swivel
Figure 1: Using Tilt and Swivel on the Dell U4924DW monitor.

NOTE: The stand extends vertically up to 120 mm. The image below illustrates how to extend the stand vertically.

Vertical Extension
Figure 2: Using the vertical extension on the Dell U4924DW monitor

Slant adjust.

With the stand attached to the monitor, you can adjust the monitor to your wanted angle with the slant adjust feature.

Slant Adjust
Figure 3: Using slant adjust on the Dell U4924DW monitor.

Using the USB hub

When you want to use the monitor’s built-in USB hub, press on the USB hub module and then release it. The USB hub module slides down.

USB Hub
Figure 4: Using the USB hub on the Dell U4924DW monitor

Use the buttons on the monitor to access the on-screen display (OSD) menu of monitor. To access the on-screen display (OSD) menu, press Joystick (Figure 4) at the back of the monitor.

To learn more about navigating through the on-screen display (OSD) menu, see the user manual of the Dell U4924DW monitor.

NOTE: The monitor automatically saves any changes that you make. Whenever you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.

Joystick Control
Figure 5: Dell U4924DW Joystick Control

Table 2: Joystick Control on the Dell U4924DW monitor
Button Function Description
Joystick Control Controls to adjust the On-Screen Display.
  • Press the joystick to launch the OSD Menu Launcher.
  • Move the joystick up/down/left/right to toggle between options.
  • Press the joystick again to confirm the selection.

Resetting a monitor to factory defaults can help resolve many video or display-related issues. Reset your Dell U4924DW monitor to factory default settings by following these steps:

  1. Press the joystick on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press up or down on the joystick to highlight Other option in the menu and press on the joystick to select.
  3. Press up or down to highlight Factory Reset option in the menu and press on the joystick to select it.
  4. Press the joystick to confirm the reset action

Joystick Control
Figure 6: Dell U4924DW Joystick Control

Diagnostic test helps determine if Dell monitor is normal when faced with a blank screen, blurry image, flickering or other abnormalities.

Verify that the monitor is working correctly by running a diagnostic test if you experience the following symptoms.

  • Your computer does not turn on or show any sign of power.
  • Your computer does not show any indication of activity, the screen is blank and does not display the Dell logo during start-up.
  • Your computer gets stuck at the Dell logo screen or does not respond to any keys during start-up.
  • You cannot see any display on the screen.
  • You hear the windows chime, but the monitor screen is blank.

Self-Test Feature Check

Your Dell U4924DW monitor provides a self-test feature check that allows you to check if the monitor is functioning properly. When the monitor is connected to the computer but the screen stays dark, run the monitor self-test by following these steps:

  1. Turn off the computer and the monitor.
  2. Unplug the video cable from the back of the computer. To ensure proper self-test operation, disconnect the video cable (VGA, DVI, HDMI, DisplayPort, or USB-C cable) from the back of the computer.
  3. Turn on the monitor. A floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, the dialog box scrolls through the screen.
  4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
  5. Turn off the monitor and reconnect the video cable.
  6. Turn on the computer and the monitor.

If the screen remains blank, check the video card (GPU) and computer, because the monitor is functioning properly.

Built-In Self-Test or Built-In Diagnostics

Your Dell U4924DW monitor has an integrated diagnostic tool. Hardware diagnostic helps determine if the screen abnormality issue is with the monitor or the video card on your computer.

If you observe any screen anomalies, you should isolate the monitor by performing the built-in diagnostics (BID).

If you do not detect any screen abnormalities in the diagnostics test, the monitor is functioning properly. Check the video card (GPU) and the computer.

If you notice any abnormalities in the diagnostics test, contact Dell Technical Support for repair options.

During the manufacturing process, it is not uncommon for one or more pixels to get stuck in an unchanging state. Such pixel issues are hard to see and do not affect the display quality or usability. Learn more about Dell Display Pixel Guidelines.

The following table contains information about troubleshooting common display-related issues on your Dell U4924DW monitor.

Alternatively, learn How to Troubleshoot Display or Video Issues on a Dell Monitor or check our Dell monitor self-help guide.

Table 3: Troubleshooting common display issues on Dell U4924DW monitor.
Common Problem What User Experiences Possible Solution
No Video - Power LED Off No picture
  • Connect the power cable securely to the monitor.
  • Verify that the power outlet is functioning properly by using any other electrical equipment.
  • Press the power button.
  • Test with a known-good cable and known-good computer if possible.
No Video - Power LED On No picture or no brightness
Poor Focus Picture is fuzzy, blurry, or ghosting.
Shaky or Jittery Video Wavy picture or fine movement
Missing Pixels LCD screen has spots.
  • Turn off the monitor and then turn on the monitor after a few minutes.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • Run the built-in diagnostic (BID) test.
Stuck On/Off Pixels LCD screen has a bright spot.
Brightness Problems Picture too dim or too bright.
Geometric Distortion Screen not centered correctly.
NOTE: When using DisplayPort input, the positioning adjustments are not available.
Horizontal or Vertical Lines Screen has one or more lines.
NOTE: When using DisplayPort input, the positioning adjustments are not available.
Synchronization Problems Screen appears scrambled or torn.
Safety-Related Issues Visible signs of smoke or sparks
Intermittent Problems Monitor malfunctions on and off.
Missing Color Picture does not have color.
Wrong Color Picture color is not good.
Image Retention from a Static Image Left on the Monitor for a Long Period Faint shadow from the static image appears on the screen.
  • Use the Power Management feature to turn off the monitor when it is not in use.
  • Alternatively, use a dynamically changing screensaver.
Screen image is too small. Image is centered on the screen, but does not fill the entire viewing area.
No Input Signal when user controls are pressed. No picture, and the power LED light is white.
  • Check the signal source. Ensure that the computer is not in power-saving mode by moving the mouse or pressing any key on the keyboard.
  • Connect the video cable securely between the monitor and computer.
  • Restart the computer.
The picture does not fill the entire screen. The picture cannot fill the height or width of the screen.
No video at HDMI/DisplayPort/USB Type-C port When connected to some dongle/docking device at the port, there is no video when unplugging/plugging the Thunderbolt cable from the laptop. Unplug the HDMI/DisplayPort/USB Type-C cable from dongle/docking device, then plug the docking HDMI/DisplayPort/USB Type-C cable to the laptop.
Display image at 5120 x 1440 @ 30 Hz at HDMI port. Not able to select 5120 x 1440 @ 60 Hz in Graphic Control Panel at HDMI Port. To support 5120 x 1440 @ 60 Hz, check whether HDMI platform supports HDMI 2.1.
Monitor displayed image at 3840 x 1080 @ 60 Hz. Not able to select 5120 x 1440 in Graphic Control Panel. To support 5120 x 1440 @ 60 Hz, check whether the platform meets either of the following:
  1. DP1.2 or higher
  2. Type-C Alt Mode DP1.2 or higher
  3. HDMI 2.1
Monitor displays image at 3840 x 1080 @ 60 Hz when using Intel Graphic Card. Not able to select 5120 x 1440 @ 60 Hz with: Intel CPU Gen10 or lower, and Intel Graphic Driver x.7584 onward Intel has disabled 5 K Mode Support in Graphic Driver x.7584 onward, users should install Windows Registry Patch, which enables 5 K Mode Support with Graphic Driver x.7584.
No network connection The network dropped or intermittent.
  1. Check to ensure USB-C Prioritization is set to High Data Speed.
  2. Do not turn Off the display during network connection.

The following table contains information about troubleshooting USB issues on your Dell U4924DW monitor.

Table 4: Troubleshooting USB issues on Dell U4924DW monitor.
Troubleshooting USB Issues
Specific Symptoms What User Experiences Possible Solution
USB interface is not working. USB devices are not working.
  • Check that your monitor is turned On.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB devices (downstream connector).
  • Switch Off and then turn On the monitor again.
  • Reboot the computer.
  • Some USB devices such as an external hard drive require a higher electric current, connect the device directly to the computer.
USB Type-C port does not supply power. USB peripherals cannot be charged.
  • Check that the connected device is compliant with the USB-C specification. The USB Type-C port supports USB 3.2 Gen2 and an output of 90 W.
  • Check that you use the USB Type-C cable shipped with your monitor
Wireless USB devices stop working when a USB 3.2 device is plugged in. Wireless USB devices responding slowly or only working as the distance between itself and its receiver decreases.
  • Increase the distance between the USB 3.2 devices and the wireless USB receiver.
  • Position your wireless USB receiver as close as possible to the wireless USB devices.
  • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port.
Super speed USB 10 Gbps (USB 3.2 Gen2) interface is slow. Super speed USB 10 Gbps (USB 3.2 Gen2) peripherals working slowly or not working at all
  • Check that your computer is super speed USB 10 Gbps (USB 3.2 Gen2)-capable.
  • Some computers have USB 3.2, USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Reboot the computer.

Frequently Asked Questions

For more information, click to expand a section below.

NOTE: If you do not see the recommended resolution as an option, update the video card (GPU) driver of your Dell computer from https://www.dell.com/support/drivers or the video card (GPU) manufacturer's website. Learn How to Download and Install Dell Drivers.

Using Windows Display Settings

In Windows 11, Windows 10, Windows 8 or 8.1, and Windows 7:

  1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
  2. Right-click the desktop and click Screen Resolution.
  3. Click the dropdown list of the Screen Resolution and select 5120 x 1440.
  4. Click OK.

Using Nvidia Control Panel

To change the resolution using the Nvidia Control Panel:

  1. Right-click the desktop and click Nvidia Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 5120 x 1440.
  5. Click Apply.

Using AMD Catalyst Control Center

To change the resolution using the AMD Catalyst Control Center:

  1. Right-click the desktop and click AMD Catalyst Control Center.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 5120 x 1440.
  5. Click Apply.

The Dell U4924DW monitor has two built-in diagnostics that are available:

  • Self-Test Feature Check - The self-test feature check on the Dell U4924DW monitor allows you to check whether the monitor is functioning properly.

  • Built-In Self-Test - The Dell U4924DW monitor has a built-in self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities such as distortion, clarity, horizontal or vertical lines, and color fade. It is always a good practice to isolate the monitor by running the built-in diagnostics.

Learn how to run a diagnostic test on the Dell U4924DW monitor.

The troubleshooting section of this article provides information about troubleshooting common issues with your Dell U4924DW monitor.

This section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues, and so on.

Learn how to access the on-screen display (OSD) menu on the Dell U4924DW monitor. For additional product-specific information, see the user manual of the Dell U4924DW monitor.

Information about the monitor such as the model number, firmware version, and Service Tag can be accessed using the on-screen display (OSD) menu of the monitor.

Learn how to access the on-screen display (OSD) menu on the Dell U4924DW monitor. For additional product-specific information, see the user manual of the Dell U4924DW monitor.

Dell U4924DW supports both DisplayPort 1.4 and 1.2 connectivity with your computer. If the video or graphics card (GPU) on your computer supports DisplayPort 1.2, it is required to change the monitor to DisplayPort 1.2 mode.

NOTE: The default factory setting on the Dell U4924DW is DisplayPort 1.4 (DP1.4).
  1. Press the joystick on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press up or down to highlight Input Source in the menu and press on the joystick to select.
  3. Press up or down to highlight DP in the menu.

Joystick Control
Figure 7: Dell U4924DW Joystick Control

Dell U4924DW supports both HDMI 2.0 and HDMI 1.4 connectivity with your computer. If the video or graphics card (GPU) on your computer supports HDMI 1.4, it is required to change the monitor to HDMI 1.4 mode.

NOTE: The default factory setting on the Dell U4924DW is HDMI 2.0.
  1. Press the joystick on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press up or down to highlight Input Source in the menu and press on the joystick to select
  3. Press up or down to highlight HDMI in the menu.
  4. Press and hold on the joystick for approximately 10 s until the HDMI configuration message appears.

Joystick Control
Figure 8: Dell U4924DW Joystick Control

The USB-C port on your Dell U4924DW supports USB Power Delivery, Data, and DisplayPort video signal. The USB-C port can be used for video and data signal, and supply power (90 W) to a compatible laptop using a single USB-C cable that is provided with the monitor.

NOTE: Dell U4924DW can supply power using the USB-C cable only to a compatible laptop that supports Power Delivery (PD) over USB-C. Not all laptops with USB-C support Power Delivery For more information, see the user manual or contact the laptop manufacturer.
NOTE: USB-C power delivery-compliant port (PD version 2.0) delivers up to 90 W of power. If your laptop requires more than 90 W to operate and the battery is drained. It is recommended you use the standard AC adapter of the laptop to power on and charge the laptop battery.

If you are using a Dell laptop that supports charging using USB-C, Dell Technologies recommends installing the latest BIOS and video card (GPU) driver. Learn How to Download and Install Dell Drivers.

For information about the supported orientation to set up the Dell U4924DW monitor, see the monitor orientation section of this article.

Article Properties

Affected Product

Dell U4924DW

Last Published Date

02 Mar 2023

Version

2

Article Type

How To

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