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Article Number: 000133680

Inspiron 5477 and Inspiron 7777 Blue Screen (Driver_Power_State_Failure)

Summary: This article explains how to resolve the blue screen stop code "Driver Power State Failure" on an Inspiron 5477 or Inspiron 7777 AIO.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

You may see a Stop code error (on a bluescreen) of "Driver Power State Failure," on an Inspiron 5477 or Inspiron 7777 AIO.

Cause

No cause information

Resolution

To help resolve the issue, perform the following steps.

  1. Perform a System Restore to a time when the computer was working correctly.

    To perform a System Restore, perform these steps:

    1. Press and hold the Windows (SLN316717_en_US__1iC_Windows_Key_BD_v4) key, and then press the q key.
    2. In the Search box type, control panel.
    3. Touch or click the Control Panel (Desktop app) in the list of programs.
    4. In the Search Control Panel box located at the upper right corner, type, recovery
    5. Touch or click Recovery.
    6. Touch or click Open System Restore, and then touch or click Next.
    7. Choose the restore point date before the last update (a time when the computer was working correctly), and then select Next to start the process.
      SLN316717_en_US__2icon Note: The computer must reboot to complete the process.
  2. Update you computer to the latest BIOS version available for your computer. For more information, see Dell Knowledge Base article Dell BIOS Updates.
  3. Update your computer to the latest Audio driver available for your computer. For more information, see Dell Knowledge Base article Drivers and Downloads FAQs.

Article Properties

Affected Product

Inspiron 5477, Inspiron 7777

Last Published Date

22 Jul 2024

Version

5

Article Type

Solution

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