Symptoms
Affected Products:
Dell CinemaColor
Affected Platforms:
Inspiron 13 5310 Inspiron 14 5410 Inspiron 14 5410 2in1 Inspiron 14 5418 Inspiron 15 3580 Inspiron 15 5510 Inspiron 15 5518 Inspiron 15 7510 Inspiron 16 7610 Inspiron 17 3780 Inspiron 3280 AIO Inspiron 3480 Inspiron 3583 Inspiron 3482 Inspiron 3582 Inspiron 3782 Inspiron 5301 Inspiron 5400 AIO Inspiron 5401 AIO Inspiron 5402 Inspiron 5406 2in1 Inspiron 5409 Inspiron 5491 2N1 Inspiron 5502 Inspiron 5509 Inspiron 5591 2N1 Inspiron 7700 AIO Inspiron 7300 Inspiron 7400 Inspiron 7706 2in1 Vostro 15 5510 Vostro 14 5410
Dell CinemaColor may experience:
No response while switching modes in the Dell CinemaColor main user interface
Saturation Bar is missing in setting menu.
There is no response while switching four different modes using Dell CinemaColor main screen and the Saturation bar is missing in setting screen.
Figure 1 : (English Only) Dell CinemaColor main screen
Figure 2 : (English Only) Setting screen - Normal
Figure 3 : (English Only) Setting screen - Abnormal
Cause
Resolution
To resolve:
Verify Dell CinemaColor System Requirements .
Go to Dell Support
Enter your Service Tag and then press Search .
Click Drivers & Downloads .
Click Manually find a specific driver .
Download one of the following drivers:
Intel UHD Graphics Driver
Intel UHS/Iris Xe Graphics Driver
Intel HD Graphics Driver
Note: Your Inspiron or Vostro model only has one of the listed drivers.
Install the driver.
Reboot the computer.
Affected Products
Inspiron 5301, Inspiron 13 5310, Inspiron 7300, Inspiron 3480, Inspiron 3482, Inspiron 5400 2-in-1, Inspiron 5401/5408, Inspiron 5402/5409, Inspiron 5406 2-in-1, Inspiron 14 5410 2-in-1, Inspiron 14 5410/5418, Inspiron 5490, Inspiron 5491 2-in-1
, Inspiron 7400, Inspiron 3580, Inspiron 3582, Inspiron 3583, Inspiron 5502/5509, Inspiron 15 5510/5518, Inspiron 5591 2-in-1, Inspiron 15 7510, Inspiron 16 7610, Inspiron 3780, Inspiron 3782, Inspiron 7706 2-in-1, Inspiron 3280 AIO, Inspiron 3480 AIO, Inspiron 5400 AIO, Inspiron 5401 AIO, Inspiron 5491 AIO, Inspiron 7700 AIO, Vostro 14 5410, Vostro 15 5510
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Products
Inspiron, Vostro, Inspiron, Vostro, Inspiron 7700 AIO