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Article Number: 000208280

Image Retention or Burn In on the Alienware OLED Gaming Monitors

Summary: Information about preventing Image Retention (Burn In) on Alienware OLED Gaming monitors.

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Article Content

Symptoms

A static image or its outline will stay on the screen even after its gone. Examples are: News Banners, Icons, or Video Game User Interface Items.

Cause

If a static image is displayed on the screen of Alienware OLED Gaming monitors for an extended period without changing the video, using a screensaver, or turning the monitor off, Image Retention (Burn In) can occur.

Note: When the Image Retention occurs, it is permanent since an OLED panel contains organic material that cannot be recovered once its properties are changed.

Resolution

To reduce temporary Image Retention on the screen, manually activate the Pixel Refresh function after using the monitor for a couple of hours. Alternatively, the function is activated automatically when the monitor is used for at least four hours. The process takes approximately 6 to 8 minutes to complete.

  • Open the monitors On Screen Display (OSD) -> Others -> OLED Panel Maintenance -> Pixel Refresh

To prevent permanent Image Retention caused by static content when you use the monitor for at least 1,500 hours, manually activate the Panel Refresh function to refresh the pixels. Alternatively, the function is activated automatically when the accumulated usage time exceeds the factory default setting (1,500 hours). The process takes approximately an hour to complete.

  • Open the OSD -> Others -> OLED Panel Maintenance -> Panel Refresh

Additional Information

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Article Properties

Affected Product

Alienware 34 Curved OLED Monitor AW3423DW, Alienware 34 Curved QD OLED Gaming Monitor AW3423DWF

Last Published Date

18 Apr 2024

Version

4

Article Type

Solution

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