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CloudIQ: Invalid Account Type Message When Logging into CloudIQ for the First Time

Summary: CloudIQ users must use a validated enterprise support business account to access the Dell CloudIQ service. First-time users must complete the account registration process before being granted access. ...

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Instructions

When logging in to the Dell CloudIQ service for the first time, users may receive the following message: "Invalid Account Type, Your account type is not supported by CloudIQ. Please contact Dell EMC Support."

Screenshot of Error Message Invalid Account Type
Figure 1: Screenshot of Error Message Invalid Account Type


Complete the registration of your business account on dell.com by following the link and instructions given in article 000021768: How to register for access to Dell Technologies Online Support or Upgrade an Existing Account

When creating or upgrading an account, take the following steps:

  1. Logout from dell.com
  2. Click on the link: Create an account
  3. You are asked to log in again or create an account, this starts the process.
  4. Follow the instructions outlined in article 000021768 ensure to select the option I am an employee of an organization that has purchased Dell EMC enterprise products in the Additional Access Rights Required page.

NOTE: Allow a few days for the registration to be verified.


If you need additional assistance to get your business account activated, follow the Contacting Administrative Support instructions given in article 000021768: How to register for access to Dell Technologies Online Support or Upgrade an Existing Account

  • Issue:  Unable to log in to https://cloudiq.dell.com
  • Error message or symptom:  Provide the error message, or brief description of the symptom experienced. 
  • Company name: 
  • Your name:
  • Your email: 
  • Dell product model being onboarded to CloudIQ:  
  • Dell product model service tag or serial number:

An automated reply is sent with a case number. A Dell customer service agent follows up with you in a few days. 

Once the enterprise support business account is enabled, the system must be onboarded to CloudIQ. For details pertaining to your system, see Appendix A: Enabling CloudIQ at the system section of the CloudIQ: A Detailed Review whitepaper 

Affected Products

CloudIQ, PowerStore, ME Series