APEX AIOps Observability: Invalid Account Type Message When Logging in
Summary: APEX AIOps Observability (CloudIQ) users must use a validated enterprise support business account to access Dells APEX AIOps Observability service. First-time users must complete the account registration process before being granted access. ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
When logging in to the Dell APEX AIOps Observability service for the first time, users may receive the following message:
Complete the registration of your business account on dell.com by following the link and instructions given in the article: How to register for access to Dell Technologies Online Support or Upgrade an Existing Account.
When creating or upgrading an account, take the following steps:
NOTE: Allow a few days for the registration to be verified.
If you need additional assistance to get your business account activated, follow the Contacting Administrative Support instructions given in the following article: How to register for access to Dell Technologies Online Support or Upgrade an Existing Account.
Once the enterprise support business account is enabled, the system must be onboarded to APEX AIOps Observability. For details pertaining to your system, see Appendix A: Enabling CloudIQ at the system section of the Dell APEX AIOps Infrastructure Observability: A Detailed Review whitepaper
Invalid Account Type, Your account type is not supported by APEX AIOps Observability. Please contact Dell Support.
Figure 1: Screenshot of Error Message Invalid Account Type
Complete the registration of your business account on dell.com by following the link and instructions given in the article: How to register for access to Dell Technologies Online Support or Upgrade an Existing Account.
When creating or upgrading an account, take the following steps:
- Logout from dell.com
- Click the link: Create an account
- You are asked to log in again or create an account, this starts the process.
- Follow the instructions outlined in article 000021768. Ensure to select the option I am an employee of an organization that has purchased Dell enterprise products in the Additional Access Rights Required page.
NOTE: Allow a few days for the registration to be verified.
If you need additional assistance to get your business account activated, follow the Contacting Administrative Support instructions given in the following article: How to register for access to Dell Technologies Online Support or Upgrade an Existing Account.
- Issue: Unable to log in to Interested in APEX AIOps Observability?
- Error message or symptom: Provide the error message, or a brief description of the symptom experienced.
- Company name:
- Your name:
- Your email:
- Dell product model being onboarded to APEX AIOps Observability/CloudIQ:
- Dell product model service tag or serial number:
Once the enterprise support business account is enabled, the system must be onboarded to APEX AIOps Observability. For details pertaining to your system, see Appendix A: Enabling CloudIQ at the system section of the Dell APEX AIOps Infrastructure Observability: A Detailed Review whitepaper
Additional Information
CloudIQ joins Dell’s new Artificial Intelligence for IT Operations software-as-a-service suite called APEX AIOps. CloudIQ is renamed as APEX AIOps Infrastructure Observability. The rebranded CloudIQ integrates with the two new APEX AIOps tools; Application Observability and Incident Management. Learn more about APEX AIOps and what it can do for you at Dell APEX AIOps.
Affected Products
CloudIQ, PowerStore, ME Series, APEX AIOps Infrastructure ObservabilityProducts
OpenManage Enterprise APEX AIOps ObservabilityArticle Properties
Article Number: 000201709
Article Type: How To
Last Modified: 23 Oct 2024
Version: 10
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.