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SA OS Recovery, factory reset greyed out, Aurora R15
Alienware Aurora R15
Hey!
I got my new Aurora R15 for a couple of weeks ago. After receiving my pc, I updated everything via Windows update, Dell etc.
I installed Microsoft Flight Simulator 2020 but I was not happy with the graphics. I observed some tearing on the screen. Nothing alarming but wanted to restore my pc to factory settings. So I use the SupportAssist OS Recovery and I remember there was 2 options in the reset menu: "reset to factory settings" and "reset and update".
I chose the "reset and update" because I saw that the other option stated Windows 10 while the other one Windows 11. And I regret I did that.
After that I did a clean install of Windows 11 several times, but the last time I (by mistake) installed on the wrong hard disk (I have 2: SSD and HDD). Anyhow, I managed to have Windows installed on HDD so everything was slow. I managed to use the recovery tool, so installed again by "reset and update", but before that I had to format the HDD disk. Now I don't know if all hard disk are as it should be, many partitions etc.
But what I want to know: where and how can reset my pc to factory settings like when I received for the first time?
The option is not there anymore?
PS: I have searched the web but cant found any solutions.
Real_Boy85
2 Intern
2 Intern
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185 Posts
0
January 28th, 2023 02:00
Forget these recovery methods through DELL programs. Do a clean install of WIN 10 or WIN 11 via USB key. And then download all necessary updates and programs from DELL or ALIENWARE.
I did it myself and I have no problems, when I tried recovery programs from DELL or ALIENWARE it was a disaster!!!
Iain K Mackay
1 Rookie
1 Rookie
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176 Posts
0
January 28th, 2023 04:00
Dell no longer provide a way of reverting to the system image that arrived with your system and relevant software.
The best your going to get is a fresh install of Windows 11 minus the Dell bits. That is a good thing. Like the Aurora R13 you really don't need SupportAssist or the AWCC once you set the lights. You also don't need Dell drivers for the GPU etc. Head to NVIDIA etc and download the proper driver. Every single Dell driver will slow your machine down.
Yamakazi
3 Posts
0
January 28th, 2023 05:00
Thanks, that what I want to do BUT the thing that is a problem is the "where do I want windows to install" from Windows 11.
There are partitions etc... I want to install Windows in the SSD drive and not the regular drive.
Now the regular drive is not showing in regular windows menu.
Should I restore the pc with Recovery tool, and then after that install a clean install of windows on the SSD drive?
Real_Boy85
2 Intern
2 Intern
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185 Posts
0
January 28th, 2023 06:00
You have to set this in the BIOS, which disk should be system. Go to the Microsoft site and download the bootable program, also known as a bootable USB key.
Yamakazi
3 Posts
0
January 28th, 2023 07:00
I have managed to clean install windows 11 with bootable usb key (media tool from windows). First I wanted to use the recover tool etc, I did that but when they tell you to remover the usb key from the pc and restart the pc so that the windows installation can start, I get a blue screen saying that my pc need a repair with a failure code.
Hopefully I had already made a USB key media from windows.. so I rebooted, and via BIOS choose to continue with the USB. I deleted all the partitions, so I had 2 hard drives left: the SSD and the HDD.
I chose the SSD to install windows.. Now there is no Alienware software etc on the pc..
BUT the HDD (D:) is not showing anymore... how do I fix that?
Real_Boy85
2 Intern
2 Intern
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185 Posts
0
January 28th, 2023 13:00
Windows 10: New SSD not detected in Disk Management | Dell Deutschland
Overview of Disk Management | Microsoft Learn
Download - Dell Update/Alienware Update Application | Driver Details | Dell UK
Real_Boy85
2 Intern
2 Intern
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185 Posts
0
February 1st, 2023 06:00
Does the PC work as well as mine, do you still have problems???
John harper
346 Posts
0
February 2nd, 2023 00:00
The best your going to get is a fresh install of Windows 11 minus the Dell bits. That is a good thing. Like the Aurora R13 you really don't need SupportAssist or the AWCC once you set the lights. You also don't need Dell drivers for the GPU etc. Head to NVIDIA etc and download the proper driver. Every single Dell driver will slow your machine down.
Dell-Brad L
Community Manager
Community Manager
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2.3K Posts
0
February 3rd, 2023 21:00
Were you able to get this resolved?