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July 21st, 2024 18:55

XPS 15 9570 audio issues

XPS 15 9570

XPS 15 9570

My XPS 15 9570 has intermittent audio problems. I wonder as sometimes it works fine other times it is scratchy suggesting the wiring is loose. 

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111 Posts

July 21st, 2024 20:19

I guess I needed to charge the battery full as it cleared up afterwards. This tells me the 130W PSU may be somewhat below actual requirements.

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64 Posts

August 1st, 2024 07:16

For troubleshooting of this problem you can just follow these steps-

Update Audio Drivers:
Go to Dell's support website and download the latest audio drivers for your XPS 15 9570.   
Uninstall the current audio driver using a reliable uninstaller like Display Driver Uninstaller (DDU) in safe mode before installing the new one.
Check Audio Settings:
Ensure correct output device is selected.
Adjust volume levels and playback settings.
Disable any audio enhancements or equalizers.
Disable Audio Enhancements:
Try disabling any audio enhancements or equalizers in the sound settings.
Run Audio Troubleshooter:
Windows has a built-in audio troubleshooter. Try running it to identify and fix common issues.   
Check for Conflicts:
Temporarily disable any audio-related software or applications to see if they're causing conflicts.
Test with Headphones:
Try using headphones to isolate the issue. If the problem persists with headphones, it's likely a software issue. If the issue is resolved, it might be a hardware problem with the speakers.
Check for Physical Damage:
Carefully inspect the audio jack for any visible damage or debris.

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111 Posts

August 3rd, 2024 20:25

@anyabaker​ 

I am wondering if my cheap Bluetooth headphones are borked. I am awaiting on a new AX210 Wi-Fi card which is dramatically more sophisticated. The AX210 fits the slot fine but the BE200 is slotted differently and I have not seen a BE200 that is slotted the same as the AX210.

This should fix some issues. I hope. The card is close at hand so maybe next weekend I have that installed.

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