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Cannot Report SPAM and Other Inappropriate Content
I am no longer able to report inappropriate messages to alert the Forum Moderators that SPAM or other types of banned content has been posted in the forum.
For example, see the spam posted by sheraz0337 today (13-May-2024) in my topic Some Forum Logins Now Require Both 2FA and (Multiple) CAPTCHAs. That post is a copy-and-paste of @DELL-Chris M 's 09-May-2024 post <here> in that same topic but has an additional link labeled "click hear" that re-directs users to a Shopify website.
I don't know when this functionality disappeared but the image in my 21-Oct-2023 post <here> shows that I used to be able to report inappropriate posts in previous versions of the Sprinklr forum software.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.3 * Microsoft Defender v4.18.24030.9-1.1.24040.1 * Malwarebytes Premium v5.1.4.112-1.0.1233 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.3.0 * My Dell v2.2.6.0
DELL-Chris M
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May 14th, 2024 16:08
Understood. In the new Forum software those options were only granted to elevated roles (TechExpert, Rockstar). I moved you up to TechExpert role to give you those options. We can remove it but then you will not see options for "Mark as Spam" and "Flag as Inappropriate".
DELL-Chris M
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May 13th, 2024 12:50
When you mouse over the 3 vertical dots, what options do you see?
lmacri
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May 13th, 2024 12:54
Hi @DELL-Chris M :
Nothing but the option to "Copy Link". See the image in my original post, which was captured while was logged in to the forum.
DELL-Chris M
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May 13th, 2024 13:30
Refresh and try it now. Same or different 3 dot options?
lmacri
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May 14th, 2024 02:20
Hi @DELL-Chris M :
I can now see options for "Mark as Spam" and "Flag as Inappropriate".
However, I also received an in-app notification that I had "earned" a TechExpert badge. That's fine for testing, but I don't want this badge on a permanent basis.
(edited)
lmacri
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May 15th, 2024 14:42
Hi @DELL-Chris M :
Thanks for your reply.
That's a shame. Just one of the many puzzling decisions made by the higher-ups at Dell that I don't understand, starting with the switch to the Sprinklr platform in August 2023 that has saddled customers with forum software that can't even send out email notifications.
Yes, I would appreciate if you would remove the TechExpert badge from my user profile.
DELL-Chris M
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May 15th, 2024 14:49
Yes, I would appreciate if you would remove the TechExpert badge from my user profile.
* Did so yesterday!
lmacri
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May 29th, 2024 16:12
Hi @DELL-Chris M :
Just an FYI that am once again able to flag / unflag inappropriate content in the forum since you removed the TechExpert badge from my user profile on 14-May-2024. This image was captured after I logged in to the forum on 27-May-2024 and chose "Flag as Inappropriate" to report a spam message.
I don't know if it's deliberate, but now there is only one option to "Flag as Inappropriate" (i.e., I can't see "Mark as Spam" as a second option as shown in my 13-May-2024 image <above> when I was a TechExpert).
(edited)
DELL-Chris M
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May 29th, 2024 16:37
Correct. You would need the TE role to see Mark as Spam.
lmacri
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May 30th, 2024 15:33
Hi @DELL-Chris M :
Then something must have changed between 14-May-2024 and 29-May-2024, because when you removed the TechExpert badge from my account on 14-May-2024 both "Mark as Spam" and "Flag as Inappropriate" disappeared (i.e., just like the image in my original 13-May-2024 post<here>).
In the end it's not important to me when the change was made as long as users without a TechExpert badge have the "Flag as Inappropriate" option to alert Mods to problematic posts. Having a separate "Mark as Spam" option seems a bit superfluous anyway.
(edited)
lmacri
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May 31st, 2024 14:58
Hi @DELL-Chris M :
... and the "Flag as Inappropriate" option as disappeared again. Never mind.
(edited)
lmacri
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May 31st, 2024 15:03
This is off-topic, but I also wanted to mention that when I am composing a reply in the WYSIWYG editor and press the Enter key to start a new paragraph the cursor disappears and I have no idea were I'm located in the editor until I start typing text or try to insert an image. After I post my reply the line spacing between paragraphs often disappears as well.
The WYSIWYG editor has been doing this for about a week now.
DELL-Chris M
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May 31st, 2024 15:31
I am using Chrome browser and do not have that issue. Also, no issue in horrible Edge.
lmacri
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June 10th, 2024 22:09
Hi @DELL-Chris M :
I can confirm that the cursor appears in the WYSIWYG editor when I compose replies using MS Edge, so the problem does appear to be associated with my default Firefox browser. I tried posting with all browser extensions disabled in Firefox and that didn't help, so it's possible the issue was introduced in Firefox v126.0.0 (rel. 14-May-2024) or Firefox v126.0.1 (rel. 28-May-2024).
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4412 * Firefox v126.0.1 * Microsoft Edge v125.0.2535.92 * Microsoft Defender v4.18.24050.7-1.1.24050.5 * Malwarebytes Premium v5.1.5.116-1.0.1252 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.3.0 * My Dell v2.2.6.0
(edited)