1 Rookie
•
3 Posts
0
99
G3223D, firmware M3C104 not detecting monitor
Dell 32 Gaming Monitor G3223D
Hello I have two G3223S displays and want to update the firmware to disable the blue backlight. But the firmware tool dont detecting a monitor. Already try to update from different computers and notebooks.
PC -> DP cable -> G3223D
PC -> USB-C cable -> G3223D
When connecting the USB-C cable, Windows sees it as "billboard device". The Device Manager of course detects the G3223D via DP cable (Dell G3223D (DisplayPort_HDR)).
This post dont help: https://www.dell.com/community/en/conversations/monitors/g3223d-firmware-m3c102-24n58-not-detecting-monitor/647f9f7ff4ccf8a8de4548f7?commentId=647f9fd6f4ccf8a8de4c3ba1
HALi1337
1 Rookie
1 Rookie
•
3 Posts
0
July 16th, 2024 16:01
Problem solved by enabling ddc/ci and use usb-c only (without dp)
DELL-Chris M
Community Manager
Community Manager
•
54.8K Posts
0
July 16th, 2024 14:46
To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private G3223D Service Tags with them.
Did you download 5rrk8, M3C104, A02-00 ?
HALi1337
1 Rookie
1 Rookie
•
3 Posts
0
July 16th, 2024 15:23
Yes I downloaded the lastest firmware M3C104 from your website and my monitors show me the current version M3C101
DELL-Chris M
Community Manager
Community Manager
•
54.8K Posts
0
July 16th, 2024 16:29
@HALi1337 Apologies. I thought that they all shipped with DDC/CI On so incorrectly assumed it was already on? At least that is what the User's Guide shows =
