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XPS 15-9560, Dual U2715H, AC511 soundbar, no sound?
I have a Dell XPS 15-9560 laptop (Win 10 pro). I have it connected to two U2715H monitors using a single USB-C connector from the laptop. The monitors are daisy chained together (using a Dell display port cable) and all works very well. I have just bought a Dell AC511 soundbar as this appears to be the one recommended for the U2715H Monitor. However I cannot get any sound out of the new soundbar.
The soundbar itself is not listed (recognised) anywhere in Windows 10 but both monitors have always been listed under 'Playback Devices' and are both shown as "Dell U2715H (DisplayPort)" under Monitors in Device Manager. When checking under Playback Devices I can still see both listed and I can see the audio level scale bar rising up and down to the beat of music, so there's something there, but no sound is coming out of the soundbar.
Have tried everything I can think of but I've now come to dead end. Any help much appreciated.
DELL-Chris M
Community Manager
Community Manager
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January 4th, 2018 06:00
I replied to your post on the Monitor board.
jphughan
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January 4th, 2018 06:00
Where is the Soundbar physically connected? To the system's built-in audio output jack or to one of the displays? You probably need to set the correct device under Playback Devices as the default to have audio routed there by default.