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Changing Laptop keyboard mapping settings
Hi, I bought a
Inspiron 7568 2-in-1
late last year. I noticed that when I hit certain keys like the quote ' and doublequote '' keys they don't actually display on the screen until I the next key. Plus if I certain combinations like quote plus a c I get this displaying ç Seems like the keyboard is mapped to a foreign language - perhaps French. How do I get it to behave like a proper English speaking keyboard. I've searched through the settings for hours and haven't managed to find a setting. My Language is set to English (united kingdom).
Please help
Kim
DELL-Rishi
2K Posts
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June 12th, 2016 10:00
Hi Kim,
What is the current OS installed on the system?
Check the keyboard layout and ensure it is set to English - http://bit.ly/1bAbmUd
Update the BIOS - http://dell.to/1U7TiXG - restart the system and check again.
Create a new local admin account and check - http://bit.ly/1JoFhcw
Restart the system in safe mode and check - http://bit.ly/1LHcO2c
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Keep us updated.
liddelk
2 Posts
0
June 12th, 2016 16:00
Hi Rishi,
I worked it out just after I posted this. My keyboard was set to 'US international' mapping. I changed it to 'US' and that fixed it.
No offence but your response is a bit over the top. It was always just a layout issue. I couldn;t find where to change it.
Nothing to do with BIOS and safe mode and your other suggestions. You should always look for the simple solutions first as a support person.
Kim
DELL-Rishi
2K Posts
0
June 12th, 2016 17:00
Hi Kim,
Thank you for the update.
Glad to hear that your issue has been sorted out!
Well, as to my response, I thank you for the feedback.
What I tend to do in each case is to provide a detailed response which includes all possible steps for any customer to try from simple to complicated, so that they do not have to wait for me / any other user to respond and provide the next required step. This helps save loads of time.
Let us know if you have any other queries.