1 Rookie
•
3 Posts
0
21
strange battery problems with my computer
Dell G15 5520
I have a Dell g15 5520 that I got about 2 years ago in september of 2021, a few months ago it has been having battery issues and would not charge. I replaced the battery recently about one month ago, and it worked for a couple of weeks until it stopped charging recently with the 4 amber 1 light code, which was about saturday night of last week. Also, instead of saying 0% available, plugged in, like in other videos i see, it says 0% remaining with the lightning symbol on, if anybody has any fixes or ideas please let me know as this has been a recurring issue for a few months, thanks.
Chino de Oro
5 Practitioner
5 Practitioner
•
5.8K Posts
0
August 23rd, 2024 06:30
You may need to replace the AC adapter. When it was not recognized in BIOS, the laptop will block it from charging the battery.
Source from Dell, https://www.dell.com/en-us/shop/dell-240w-74mm-gan-slim-ac-adapter/apd/492-bdhi/pc-accessories
Source from third party seller with OEM, https://www.parts-people.com/index.php?action=item&id=8692
ejn63
10 Elder
10 Elder
•
24.4K Posts
0
August 23rd, 2024 01:53
Does the system correctly identify the AC adapter? F2 at powerup to check.
m920
1 Rookie
1 Rookie
•
3 Posts
0
August 23rd, 2024 01:59
@ejn63
It says "AC adapter not installed"
m920
1 Rookie
1 Rookie
•
3 Posts
0
August 23rd, 2024 20:30
@Chino de Oro thank you so much, i will be sure to try it later