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1 Rookie

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3 Posts

15

August 23rd, 2024 01:50

strange battery problems with my computer

Dell G15 5520

Dell G15 5520

I have a Dell g15 5520 that I got about 2 years ago in september of 2021, a few months ago it has been having battery issues and would not charge. I replaced the battery recently about one month ago, and it worked for a couple of weeks until it stopped charging recently with the 4 amber 1 light code, which was about saturday night of last week. Also, instead of saying 0% available, plugged in, like in other videos i see, it says 0% remaining with the lightning symbol on, if anybody has any fixes or ideas please let me know as this has been a recurring issue for a few months, thanks.

5 Practitioner

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5.8K Posts

August 23rd, 2024 06:30

You may need to replace the AC adapter.  When it was not recognized in BIOS, the laptop will block it from charging the battery.

Source from Dell,  https://www.dell.com/en-us/shop/dell-240w-74mm-gan-slim-ac-adapter/apd/492-bdhi/pc-accessories

Source from third party seller with OEM,  https://www.parts-people.com/index.php?action=item&id=8692

10 Elder

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24.4K Posts

August 23rd, 2024 01:53

Does the system correctly identify the AC adapter?  F2 at powerup to check.

1 Rookie

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3 Posts

August 23rd, 2024 01:59

@ejn63

Does the system correctly identify the AC adapter?  F2 at powerup to check.

It says "AC adapter not installed"

1 Rookie

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3 Posts

August 23rd, 2024 20:30

@Chino de Oro​ thank you so much, i will be sure to  try it later

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