5 Posts
1
16282
Camera Not Workin- Black Screen
Hi!
My integreted webcam has not been working for a couple months. When I open the camera app, zoom etc. it just shows a black screen.
I tried all the Windows troubleshooting, and the Windows support team also tried everything on their end but said I would need to contact Dell. I am 14 days out of warranty so I can't connect to a chat.
I've seen other people with this issue but yet to see any resolve?
There isn't a physical cover on the camera either.
I have a Dell Inspiron 5000 series with Windows 10.
Thanks,
Sorcha
Pdww
4 Posts
0
January 21st, 2022 14:00
I had the same problem. When I rolled back to the previous (prior to Oct. 2021) audio driver it corrected this issue. It also corrected other slow computing issues I had been having.
Sorcha17
5 Posts
0
January 21st, 2022 10:00
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Sorcha17
5 Posts
0
January 21st, 2022 10:00
Where is the delete option?
And where is the private chat option?
DELL-Cares
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25.5K Posts
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January 21st, 2022 10:00
Welcome to Dell Social Media Support for Technical and After Sales inquiries.
Please share the Service Tag / Express Service code / Order Number via Direct / Private message in the text format for which you need assistance.
DELL-Cares
Moderator
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25.5K Posts
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January 21st, 2022 10:00
To ensure the security of your information, I recommend deleting any Dell-based information (Service Tag / Express Service Code) post.
Manavd595
7 Posts
0
January 21st, 2022 12:00
Hello there!
i have checked the details for your system i can see that there is a privacy shutter on your camera. Could you plzz check if it is open or not you can also refer to the below given link that will help you with a manual to locate the privacy shutter.
link : https://www.dell.com/support/manuals/en-us/inspiron-14-5406-2-in-1-laptop/inspiron-5406-2n1-setup-and-specifications/display?guid=guid-a2cdcadb-84c2-4ec8-9e64-c56666062880&lang=en-us
Sorcha17
5 Posts
0
January 22nd, 2022 02:00
thank you!!
M3sh311
1 Message
0
November 1st, 2022 13:00
I found a lot of us with the Inspiron 15 had the same problem so I googled it. It turns out that we have a privacy screen attached to the frame. Slide left to reveal yourself. Pretty cool feature. Here I thought it was just messed up or needed a driver update.