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Cannot view credentials after registered ECS test drive account
I registered ECS test drive account and can log in to the test drive portal. But I cannot view the credentials page. When I click "Credentials" on the right top, a license agreement page was shown. Then I tick agree and click continue, it brought me to the "Get started" page. When I click the "GET STARTED >>" button, I got another license agreement page and when I agree and continue, I am brought back to the same "Get started" page. It looks like a infinite loop and I cannot go anywhere. Please help to resolve the issue. Thanks.
DELL-Sam L
Moderator
Moderator
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7.1K Posts
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April 21st, 2022 09:00
Hello liyongl,
I would send an email to ecs.testdrive.support@dell.com so that they can look into your account and see what is going on.
liyongl
4 Posts
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April 21st, 2022 18:00
Hello Sam, thank you for your help.
liyongl
4 Posts
0
May 10th, 2022 18:00
Hello Sam,
Is there any update from the support team? Should I send a follow up mail to the address you pasted?
DELL-Sam L
Moderator
Moderator
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7.1K Posts
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May 11th, 2022 09:00
Hello liyongl,
I have not received any updates. I would email using the link provided to see if they have any updates for you.
liyongl
4 Posts
0
May 11th, 2022 19:00
Hi Sam,
I sent a separate mail to the mail address and the issue is fixed now. Thanks for your help on this.