2 Posts
0
262
Premium Support transfer to replacement x17 R2?
Good Day,
I recently received my replacement x17 R2, but when viewing my devices when logged into my Dell account, it shows no support options for the exchanged x17 R2? But still shows the faulty x17 R2 with premium support. So now I cant automatically detect the drivers that are out of date?
DELL-Chris M
Community Manager
Community Manager
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54.8K Posts
0
August 26th, 2022 13:00
Update = After verifying ownership and private Service tags, a DELL agent transferred the warranty to the replacement x17 R2.
DELL-Cares
Moderator
Moderator
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25.6K Posts
0
August 20th, 2022 01:00
Welcome to Dell Social Media Support.
Could you private message us the Service Tag, so we can look into this for you right away? You can refer to this link to find the Service Tag.
Theo_Visser
2 Posts
0
August 20th, 2022 02:00
i have replied with a PM as requested